latest health care news


GPs face ‘appalling’ four-month wait for loss of earnings compensation

GPs unable to practice due to problems with Capita’s management of the National Performers List have to wait an “excruciating” four months before claiming compensation, according to the British Medical Association (BMA).

Responding to a Freedom of Information (FoI) request, NHS England told the BMA that settlements would be offered on a “goodwill basis” only in “exceptional cases.”

This was defined as when an application to the Performers List was delayed more than 16 weeks through no fault of the individual GP, meaning that a GP would be out of work for four months before being able to claim reimbursement for loss of earnings.

In order to practice in England, GPs must be on the Performers List.

Newly qualified GPs and those coming to work in England from the other devolved nations must apply to the National Performers List by supplying the Primary Care Support England (PCSE), commissioned by NHS England, with all the required information, which it should then process.

This process should routinely take no longer than 12 weeks.

Capita took responsibility for the delivery of PCSE services in 2015 and, since then, the BMA says that it has been “beset by problems” in various areas including the Performers List, the administration of GP payments and pensions and the transfer of patient records between practices.

Dr. Ian Hume, BMA GP committee premises and practice finance policy lead, said: “Imagine not being allowed to do your job – despite being professionally qualified and positions being available – because of an admin error.

“Now imagine being told to sit on your hands for four months, without work, before your case is deemed “exceptional” enough to even consider compensating you for lost earnings.”

He argued that the doctors affected by these delays have financial commitments, such as mortgages, and called a 16 week delay in earnings “appalling.”

Hume continued: “We are in the midst of a recruitment and retainment crisis in general practice, and here we have a case of GPs who are qualified and who want to work, but are unable to because of the incompetent management of an administrative system by a private sector company.”

After two years of “chaos”, he said that Capita has shown that it is not able to deliver this system, and called on NHS England to urgently provide solutions to the “litany of problems” faced by GPs and practice teams.

NHE has contacted NHS England for comment. Capita has declined to respond to the BMA’s concerns.


Enjoying NHE? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!


There are no comments. Why not be the first?

Add your comment


national health executive tv

more videos >

featured articles

View all News

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now beyond more > more last word articles >

health service focus

View all News


Staying curious with the Shadow Board Programme

20/03/2019Staying curious with the Shadow Board Programme

Kirstie Stott, director of The Inspiring Leaders Network, discusses organis... more >
Fiction as Therapy

20/03/2019Fiction as Therapy

Elaine Bousfield of ZunTold Publishing – a press specialising in fict... more >


How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

24/10/2018How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

A dedicated national social care service could be a potential solution to s... more >

the scalpel's daily blog

Personal Health Budgets: empowering individuals

20/03/2019Personal Health Budgets: empowering individuals

Jon Baker, PHBChoices director at NHS Shared Business Services (NHS SBS) believes that the extension of Personal Health Budgets (PHBs) is a great opportunity for clinical comm... more >
read more blog posts from 'the scalpel' >

healthcare events

events calendar


March 2019

mon tue wed thu fri sat sun
25 26 27 28 1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
1 2 3 4 5 6 7

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital exemplars who were revealed at the same show 12 months earlier.  Jeremy Hunt also stated that by the end of 2018 – the 70th birthday... read more >