15.01.15
Monitor to take action against providers who block joined-up care
Health service regulator Monitor says it will “take action” against providers who block efforts to deliver joined-up care for patients.
This is the first time the regulator has produced guidance to help providers comply with the integrated care condition of the NHS provider licence. The licence is Monitor’s main tool for regulating NHS providers and contains a specific condition requiring providers not to block the delivery of integrated care when it can benefit patients.
The new guidance sets out core principles – such as working effectively with other health and social care organisations locally in order to identify and improve ways of delivering person-centred, co-ordinated care for patients.
It also gives examples of situations that might lead to action from the regulator. These include:
- Failing to work with commissioners to identify how local services can be better coordinated;
- Refusing to discuss with other providers the use of shared care plans for patients who need to be treated by more than one NHS provider;
- Allowing unnecessary delays in the handover of patient records when a patient moves from one provider to another.
Toby Lambert, director of strategy and policy at Monitor said: “Patients want the NHS to be joined-up, with providers of health services working together to deliver the best care possible. Providers must not stand in the way of integrating care, and we’re clear that if they do, we’ll use the regulatory powers we have.
“But we know that most NHS providers want to integrate the care patients receive. That’s why today’s guidance is designed to help them deliver the care patients want.”
A consultation on the draft guidance is underway.
Tell us what you think – have your say below or email [email protected]