24.09.14
Complaints and the NHS Constitution
Source: Anne Ashurst
Not enough people know about the NHS Constitution and their rights in hospitals. This needs to change, giving a person a voice before things go wrong.
Families are not being involved; patients’ needs are not taken into account. These qualities are needed for vulnerable people. Inadequate care should not be acceptable in our society.
The frail and elderly need dignified, honest and trustworthy care. This can have a profound effect on a person’s wellbeing.
Re: NHS complaint records made public