22.10.14
Complaints system
Source: @Meandme10
Some of what is written I totally agree with. The complaints system in no way works. I have never been reassured that what happened to #Dani in 2007 which damaged her heart and ultimately led to her death will not happen again, indeed they have never acknowledged their neglect during #Dani's dialysis sessions which led to the massive infection in her heart.
All Dani's symptoms were blamed on her non-compliance and they continue to blame her even now. I truly believe that unless the complaints system is taken out of the NHS, nothing will ever change.
Trusts care only about their reputation, they do not care about their patients and their bereaved relatives. I have never been shown any care. No card, no staff came to #Dani's funeral, she was dialysing three times a week for seven years on the same unit. She saw them as part of her family. Hurt upon hurt has been piled on. #Dani died too young due to their neglect.
Re: NHS complaints system ‘utterly bewildering and largely ineffective’