17.09.14
Friends and Family Test in general practice
Source: Stuart Mathieson
Of all the health services, general practice is the one which has perhaps the greatest real opportunity for choice and accessible FFT results could be a useful for existing and prospective patients.
With recommendation being made at such a personal level, it is unsurprising that some GPs are nervous.
Practices need to embrace this and ensure ALL patients have an opportunity to rate practices – even if they have not visited recently.
Re: FFT must not create ‘further bureaucratic burdens’ on GPs