Inspection and Regulation

15.03.18

CQC praises ‘high-quality, person-centred care’ in latest system-wide review

Health and care services in Coventry have been praised by the CQC after the inspectorate completed the next in a series of system-wide integrated care reviews across the country.

Inspectors singled out Coventry City Council and NHS Coventry & Rugby CCG for leading the efforts to improve integrated services throughout the area.

It comes as part of the 20 targeted reviews which the CQC is conducting around the UK, aimed at improving the quality of joined-up working.

The inspectorate found a commitment to “high quality person-centred care” throughout Coventry, although there were some recommendations, including a greater focus on older black and ethnic minority (BAME) groups and more integrated targets that affect all the organisations involved in care.

“Staff at the front line of services were committed to providing high quality, person-centred care and we saw good examples of multidisciplinary working,” explained Professor Steve Field, CQC chief inspector of primary medical services and integrated care.

“There are, however, areas where improvements are needed to ensure people receive the best all round care through the health and social care system in Coventry. We found there was a reliance on ensuring services worked together in a joined-up way taking place organically and a lack of pace and shared strategic approach in achieving this.

“We found there wasn’t a shared view of risk across the system and this is among the areas we have highlighted for improvement.”

Field was also complementary of the improvements in Coventry, which had previously suffered from “challenging relationships and silo working” but had begun to move towards a more effective integrated approach.

The review also praised the Warwickshire and Coventry STP – renamed the ‘Better Care, Better Health, Better Value’ programme – for providing the overarching framework for integration between health and social care across both Coventry and Warwickshire.

It follows a number of reviews across other areas, including a report in February which criticised services in Oxfordshire for struggling to keep up with effective levels of recruitment and causing workload problems.

Top image: King_Louie

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