Inspection and Regulation

25.01.17

CQC rates first ever ambulance trust as ‘outstanding’

The CQC has rated West Midlands Ambulance Service NHS Foundation Trust (WMAS) as ‘outstanding’ following recent inspections, making it the first ambulance trust to receive the accolade.

Inspectors examined the trust’s emergency and urgent care, emergency operations centre, patient transport services and resilience during announced and unannounced inspections in June and July last year.

The trust was rated as ‘outstanding’ for its services being caring and effective and ‘good’ for being safe, responsive and well-led.

The CQC’s chief inspector of hospitals, Professor Sir Mike Richards, said: “I am extremely pleased to announce that WMAS is the first ambulance service in England to receive an outstanding rating.

“As demand for emergency care grows year by year, our ambulance services have never been busier. I know the trust is at the forefront of national improvements in the ambulance service, exploring better ways to deal with emergency calls so that people get appropriate care in the right place at the right time.”

The CQC lauded the trust for continually meeting all timeframe targets for responding to urgent calls dealing with life-threatening or critical conditions over the last year, making it the highest performer across all ten ambulance trusts in England.

Inspectors also found that the trust was well organised with a “strong and stable” leadership team and found staff to be outstanding in how they supported people who were in stressful situations, noting a “positive, patient centred” culture in the trust.

However, the CQC did find some areas of improvement for WMAS, rating the trust’s patient transport services as requires improvement overall.

WMAS chairman, Sir Graham Meldrum, added: “This is an excellent start to 2017 not only for our staff and volunteers but for the people of the West Midlands.

“It is an inevitable fact that, every single day, people will call 999 for help in their hour of need,” the chairman added. “The CQC report shows that patients are receiving the highest standard of care and compassion from our staff as well as providing appropriate care in the right place and at the right time.”

WMAS chief executive Anthony Marsh added that the trust has accepted the need for improvements to its patient transport services and has already implemented “a number of improvements” since the inspection.

Last week, the CQC rated the North West Ambulance Service NHS FT as ‘requires improvement’, and in December 2016 it banned a private ambulance service in Plymouth from operating services after finding serious safety concerns.

(Image: c.  Peter Byrne PA Wire)

Have you got a story to tell? Would you like to become an NHE columnist? If so, click here 

Comments

Malcolm Daw   25/01/2017 at 14:06

Very good report for West Midlands Ambulance Service what an achievement the staff should be very proud of themselves.It is so rewarding to get a report like this, it sets the standards others seek to achieve. Well done to all staff.

Add your comment

 

national health executive tv

more videos >

latest healthcare news

Nearly a quarter of reception children in England overweight

20/10/2017Nearly a quarter of reception children in England overweight

Nearly a quarter of school children in reception classes in England are overweight – and the figure goes up to almost a third by year six. ... more >
Scrapping staff assault data collection to create ‘dangerous blind spot’

20/10/2017Scrapping staff assault data collection to create ‘dangerous blind spot’

The government has revealed that it will no longer keep regularly tracking NHS staff assaults. Since NHS Protect was scrapped this year, the... more >
MPs endorse Baroness Harding as new NHSI chair

20/10/2017MPs endorse Baroness Harding as new NHSI chair

The government’s Health Select Committee has endorsed Baroness Harding as the next chair of NHS Improvement (NHSI). The committee look... more >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital e... read more >

last word

The Refugee Doctor Initiative

The Refugee Doctor Initiative

Terry John, co-chair of the BMA & BDA Refugee Doctors and Dentists Liaison Group and chair of the union’s international committee, talks about a brilliant initiative that is proving mut... more > more last word articles >
681 149x260 NHE Subscribe button

the scalpel's daily blog

Our Health Heroes: NHS awards ceremony unveils shortlist

18/10/2017Our Health Heroes: NHS awards ceremony unveils shortlist

With the NHS facing unprecedented demand and difficult working conditions, it’s incredible that the workforce across the country still delivers great care to patients every single day. Requiring care is never a pleasant experience, but having a brilliant member of staff look after can make a huge difference to a quick recovery. For ... more >
read more blog posts from 'the scalpel' >

comment

Make doing the right thing easy

11/10/2017Make doing the right thing easy

Kay Currie, professor of Nursing & Applied Healthcare Research, ‘Safeguarding Health through Infection Prevention’ (SHIP) researc... more >
STAR: an innovative app for speech therapy

11/10/2017STAR: an innovative app for speech therapy

Dr Stuart Cunningham, a senior lecturer in Human Communication Sciences at the University of Sheffield, on a new app set to support speech and la... more >
The value of health creation

11/10/2017The value of health creation

Dr Brian Fisher, vice chair of the New NHS Alliance, outlines the many benefits of investing in health creation. We live in one of the riche... more >
Developing a new type of think tank

11/10/2017Developing a new type of think tank

James Roach of the National Collaborative Group explains how the new and unique think tank is moving from rhetoric to action in order to help del... more >

interviews

Tackling infection prevention locally

04/10/2017Tackling infection prevention locally

Dr Emma Burnett, a lecturer and researcher in infection prevention at the University of Dundee’s School of Nursing and Midwifery and a boar... more >
Scan4Safety: benefits across the whole supply chain

02/10/2017Scan4Safety: benefits across the whole supply chain

NHE interviews Gillian Fox, head of eProcurement (Scan4Safety) programme at NHS Supply Chain. How has the Scan4Safety initiative evolved sin... more >
Simon Stevens: A hunger for innovation

25/09/2017Simon Stevens: A hunger for innovation

Simon Stevens, chief executive of NHS England, knows that the health service is already a world leader when it comes to medical advances – ... more >
Improving care at the touch of a screen

08/08/2017Improving care at the touch of a screen

When it comes to dementia, having a calm and safe environment can have a substantial impact on a patient’s quality of life. NHE’s Jos... more >

health service focus

View all News