Inspection and Regulation

25.01.17

CQC rates first ever ambulance trust as ‘outstanding’

The CQC has rated West Midlands Ambulance Service NHS Foundation Trust (WMAS) as ‘outstanding’ following recent inspections, making it the first ambulance trust to receive the accolade.

Inspectors examined the trust’s emergency and urgent care, emergency operations centre, patient transport services and resilience during announced and unannounced inspections in June and July last year.

The trust was rated as ‘outstanding’ for its services being caring and effective and ‘good’ for being safe, responsive and well-led.

The CQC’s chief inspector of hospitals, Professor Sir Mike Richards, said: “I am extremely pleased to announce that WMAS is the first ambulance service in England to receive an outstanding rating.

“As demand for emergency care grows year by year, our ambulance services have never been busier. I know the trust is at the forefront of national improvements in the ambulance service, exploring better ways to deal with emergency calls so that people get appropriate care in the right place at the right time.”

The CQC lauded the trust for continually meeting all timeframe targets for responding to urgent calls dealing with life-threatening or critical conditions over the last year, making it the highest performer across all ten ambulance trusts in England.

Inspectors also found that the trust was well organised with a “strong and stable” leadership team and found staff to be outstanding in how they supported people who were in stressful situations, noting a “positive, patient centred” culture in the trust.

However, the CQC did find some areas of improvement for WMAS, rating the trust’s patient transport services as requires improvement overall.

WMAS chairman, Sir Graham Meldrum, added: “This is an excellent start to 2017 not only for our staff and volunteers but for the people of the West Midlands.

“It is an inevitable fact that, every single day, people will call 999 for help in their hour of need,” the chairman added. “The CQC report shows that patients are receiving the highest standard of care and compassion from our staff as well as providing appropriate care in the right place and at the right time.”

WMAS chief executive Anthony Marsh added that the trust has accepted the need for improvements to its patient transport services and has already implemented “a number of improvements” since the inspection.

Last week, the CQC rated the North West Ambulance Service NHS FT as ‘requires improvement’, and in December 2016 it banned a private ambulance service in Plymouth from operating services after finding serious safety concerns.

(Image: c.  Peter Byrne PA Wire)

Have you got a story to tell? Would you like to become an NHE columnist? If so, click here 

Comments

Malcolm Daw   25/01/2017 at 14:06

Very good report for West Midlands Ambulance Service what an achievement the staff should be very proud of themselves.It is so rewarding to get a report like this, it sets the standards others seek to achieve. Well done to all staff.

Add your comment

 

national health executive tv

more videos >

latest healthcare news

Social prescribing ‘must not be seen as alternative to GP investment’

22/02/2018Social prescribing ‘must not be seen as alternative to GP investment’

Social prescribing schemes must not be seen as an alternative to investing in GP services, the Royal College of GPs (RCGP) has argued. Chair of ... more >
‘Landmark report’ to seek more compassionate response to patient concerns

22/02/2018‘Landmark report’ to seek more compassionate response to patient concerns

The government has ordered a review into how UK authorities respond to concerns about medical treatments. Speaking in the House of Commons yeste... more >
Existing schemes prove strong ties between NHS and councils ‘would change everything’

22/02/2018Existing schemes prove strong ties between NHS and councils ‘would change everything’

The chance to build a strong partnership between the NHS and local government to the benefit of communities is “the greatest opportunity in... more >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital e... read more >

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now bey... more > more last word articles >

the scalpel's daily blog

Trusts recognise the value of the GIRFT programme – but it must remain ‘quality first’

09/02/2018Trusts recognise the value of the GIRFT programme – but it must remain ‘quality first’

Cassandra Cameron, policy advisor at NHS Providers, says trusts must be given constructive support – without fear of failure – in order for the Getting It Right First Time (GIRFT) programme to succeed. The NHS GIRFT programme aims for better value in acute hospital and mental health care by using trusts’ clinical, operat... more >
read more blog posts from 'the scalpel' >

comment

Celebrating 75 years of healthcare

14/02/2018Celebrating 75 years of healthcare

Julian Amey, chief executive of the Institute of Healthcare Engineering & Estate Management (IHEEM), outlines what the coming year holds for ... more >
The HSIB approach to maternity investigations

14/02/2018The HSIB approach to maternity investigations

Jane Rintoul, director of strategy and policy and programme director for maternity investigations at the Healthcare Safety Investigation Branch (... more >
Data saves lives

14/02/2018Data saves lives

Kuldeep Sohal, programme manager at Connected Yorkshire, part of Connected Health Cities, discusses how data sharing across the north is improvin... more >
Our work can help ease A&E pressures

09/02/2018Our work can help ease A&E pressures

Last year, NICE guidelines recommended that the NHS should provide more advanced paramedic practitioners (APPs) to relieve pressure on emergency ... more >

interviews

Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s far from being all that matters. Duncan Selbie, chief executive of Pu... more >
Cutting through the fake news

22/11/2017Cutting through the fake news

In an era of so-called ‘fake news’ growing alongside a renewed focus on reducing stigma around mental health, Paul Farmer, chief exec... more >
Tackling infection prevention locally

04/10/2017Tackling infection prevention locally

Dr Emma Burnett, a lecturer and researcher in infection prevention at the University of Dundee’s School of Nursing and Midwifery and a boar... more >
Scan4Safety: benefits across the whole supply chain

02/10/2017Scan4Safety: benefits across the whole supply chain

NHE interviews Gillian Fox, head of eProcurement (Scan4Safety) programme at NHS Supply Chain. How has the Scan4Safety initiative evolved sin... more >

health service focus

View all News