Integrated Care & Social Care

13.05.20

PPP Taking Care become first Which? Approved Personal Alarm Service

Words provided by PPP Taking Care, editorially reviewed by National Health Executive

In the current climate, it is critical that the elderly and vulnerable can be certain that the services they purchase are reliable, resilient and trustworthy.

In response to this need, leading telecare provider PPP Taking Care has worked with the independent consumer body Which? to become the first personal alarm provider to achieve the Which? Trusted Trader Approved Service endorsement

Steve Gates, Managing Director at PPP Taking Care, said: “Although we are already accredited by the Telecare Services Association, and we exceed their stringent requirements, we wanted our customers to feel assured that we are dedicated to offering the highest level of service in these uncertain times.

“We pride ourselves on going above and beyond to provide service excellence and the Which? Trusted Traders endorsement let’s our customers know that we are trustworthy and reliable.”

Personal alarms and telecare can help reduce anxiety when facing long periods of isolation at home. They enable people to stay safe and secure in their own homes and provide a lifeline to the outside world in the event of a fall or other emergency.

Having a reliable personal alarm service also gives the users and their families the reassurance and peace of mind that help is always on hand should they need it.

Providing reassurance during uncertain times

Many personal alarm users rely on the service to stay safe, so telecare providers owe it to their customers to ensure that the lifesaving telecare solutions they offer remain unaffected during disasters or emergencies.

As the largest personal alarm provider in the UK, PPP Taking Care understands that telecare operators provide essential and life-saving services to many vulnerable and older adults and that their top priority must always be the safety of their customers.

Raj Kakar-Clayton, Managing Director of Which? Trusted Traders, said: "We're very pleased to announce that PPP Taking Care Limited has become the latest member of our Approved Service scheme.

We look forward to working with PPP Taking Care to reassure customers about the high level of service they'll receive when they need a personal alarm fitted. This is particularly important in an industry where many customers could be considered vulnerable."

The Importance of a Which? Endorsement

Which? Trusted Traders, run by the independent consumer body Which?, is an endorsement scheme designed to help consumers find service providers and traders that they know they can trust and rely on, which is critical in our current climate.

In order to become a Which? Trusted Trader, PPP Taking Care has had to pass a thorough endorsement process involving an in-depth assessment of their services and processes. These assessments included company credit checks, customer references, as well as a visit by a professional Which? Trusted Traders assessor, with extensive trading standards training.

Due to their Which? Trusted Traders Approved Service endorsement, consumers can now have even more confidence when choosing PPP Taking care as their Telecare provider. This endorsement reflects PPP Taking Care’s commitment to excellent and reliable customer service and their people focused values.

About PPP Taking Care

PPP Taking Care has been providing personal alarm services for more than 30 years, helping over 70,000 people stay safe in their homes, supporting customers and their families across the UK.

Each year PPP Taking Care handle over 25,000 emergency alarm calls from older and vulnerable people. Customers love the peace of mind the company’s service offers, with 99% of them say they like the security of knowing someone’s there at the press of a button.

Trusted to provide the Age UK personal alarm service, in March 2019 PPP Taking Care took over the running and management of Chichester Careline. This means they now provide telecare for customers in several local authority areas in Hampshire and Surrey and employ around 150 staff, each carefully chosen for their caring and professional manner.

Main Image: Steve Gates, Managing Director at PPP Taking Care

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