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Home From: Lynda Steele The fact that CQC do not accept complaints about service delivery as part of their review or as a trigger for review is in my opinion a weakness. Complaints are a rich source of material which helped in the determination of the failures at Stafford and I find it inexplicable that they no longer have any role in the higher level management of complaints. |
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© Copyright 2006 Cognitive Publishing Ltd
ISSN 1754-1816
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info@nationalhealthexecutive.com
© Copyright 2006 Cognitive Publishing Ltd
ISSN 1754-1816
All rights reserved. No part of these pages may be reproduced, stored in retrieval systems or transmitted in any form or by any means,
without prior written permission from the publishers.The opinions and views expressed in these pages are not necessarily those of the management.
For more information about Cognitive Publishing
and our Privacy Policy go to
www.cognitivepublishing.com