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16.01.12

Missed appointment charges proposed

Patients who fail to turn up for hospital appointments should be charged, a coalition advisor has suggested. Missed appointments cost the NHS up to £800m each year.

Last year 6.9 million outpatients missed appointments and additional money has been wasted trying to track down patients and to rearrange bookings.

Norman Lamb, Lib Dem MP for North Norfolk and chief political adviser to Deputy Prime Minister Nick Clegg, told the Sunday Express: “We should consider introducing a charge for missed appointments.

“People have to understand when there is only a limited amount of money available it means cuts on care that could go on other patients.”

Lamb suggested that if patients have a good reason then they should be exempt from the penalty.

Stephen Dorrell, chairman of the Parliamentary Health Select Committee, said: “People should be reminded that the fact an appointment isn’t paid for doesn’t mean it is free.”

A Department of Health spokeswoman said: “Patients have a responsibility to keep appointments or cancel within reasonable time.

“Every missed appointment is a waste of NHS resources, which could be spent on patient care.

“Local NHS organisations make their own arrangements for preventing and dealing with missed appointments. The percentage of missed appointments remains broadly stable.”

Tell us what you think – have your say below, or email us directly at [email protected]

Comments

Allan   17/01/2013 at 09:16

If patients missing appointments are to be 'fined', will we also be compensated when we turn up on time and then have to wait for an hour or more because the doctor/nurse is running late, or when the appointment is cancelled without notice? Has anyone studied this side of the equation? I have had several outpatient appts and have never yet seen the doctor/nurse at the correct time. It is equally irratating for a course of treatment when I see a different doctor on each occasion and spend the first 10-15 minutes explaining the problem and what has gone before.

Mackinnon   03/07/2015 at 11:07

When this piece of idiocy was first mooted some years ago, I created stationery on my PC, ready to print, complete and present to any medical practitioner who fails to keep to the appointment time arranged in advance with the administration of the facility i have attended. The amount charged will always be at least £1 greater than whatever charge is being levied on patients who miss appointments. Though done on principle, I stand to make a small fortune.

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