Research and Technology

03.12.18

NHS staff frozen out of more than a million accounts as email network goes down

The NHS has suffered a national outage to its email system, causing staff to be locked out of more than a million accounts over the weekend.

NHS Digital issued a ‘severity 1’ notice, warning of a “complete shutdown” outage to NHSmail after staff reported losing access to their accounts before midday on Saturday.

The email network, which supports more than 1.2 million NHSmail accounts in England and Scotland to share identifiable and sensitive patient information, suffered a nation-wide outage.

The health service said the outage was caused by a software issue and not another cyber attack similar to last year’s WannaCry ransomware attack, which lead to the cancellations 20,000 appointments and operations.

That cyber-attack cost the NHS £92m, with £72m spent on IT support to restore data and systems in the aftermath and lost output cost the health service £20m.

Simon Eccles, the chief clinical information officer for health and care at the NHS, said in a tweet on Saturday that NHSmail was “completely down on all platforms” and described the situation as “exceptionally unusual.”

NHS Digital announced that the central NHSmail system was back online on Saturday evening, with 85% of accounts now accessible.

It commented that it has been working hard to fix the issues, and on the Sunday confirmed that all accounts identified as having been locked out were now unlocked.

NHS Digital said in a statement: “We apologise to all of those who have been affected and to those still inconvenienced.

“We will continue to monitor the service carefully over the next 24 hours.”

Image credit - MartinPrescott

Enjoying NHE? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

latest healthcare news

NHS chiefs accuse NHSE of scrapping flagship targets because it can no longer meet them

20/03/2019NHS chiefs accuse NHSE of scrapping flagship targets because it can no longer meet them

Plans to scrap the flagship four-hour A&E targets have been criticised by NHS chiefs, with some accusing NHS England of trying to abandon key... more >
Private hospital in Dundee announces closure with 50 jobs to go

20/03/2019Private hospital in Dundee announces closure with 50 jobs to go

A private hospital in Dundee has announced that it will close in the summer because of falling numbers of local people paying for private insuran... more >
Inquiry hears of ‘systemic problems’ with communications at scandal-hit Glasgow Hospital

20/03/2019Inquiry hears of ‘systemic problems’ with communications at scandal-hit Glasgow Hospital

There are ‘systemic problems’ in communications between infection control nurses and other staff, MSPs have heard in an inquiry into ... more >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital exemplars who were revealed at the same show 12 months earlier.  Jeremy Hunt also stated th... read more >

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now bey... more > more last word articles >

the scalpel's daily blog

Personal Health Budgets: empowering individuals

20/03/2019Personal Health Budgets: empowering individuals

Jon Baker, PHBChoices director at NHS Shared Business Services (NHS SBS) believes that the extension of Personal Health Budgets (PHBs) is a great opportunity for clinical commissioning groups (CCG) to expand and improve care provision – provided that the right infrastructure is in place. The personalisation agenda is transforming ou... more >
read more blog posts from 'the scalpel' >

comment

Staying curious with the Shadow Board Programme

20/03/2019Staying curious with the Shadow Board Programme

Kirstie Stott, director of The Inspiring Leaders Network, discusses organisational and system curiosity alongside the work of the Shadow Board Pr... more >
Fiction as Therapy

20/03/2019Fiction as Therapy

Elaine Bousfield of ZunTold Publishing – a press specialising in fiction for children and young people – discusses ‘Fiction as ... more >
Capturing funds for the NHS estate

20/03/2019Capturing funds for the NHS estate

Aahsan Rahman, department head of town planning at NHS Property Services (NHSPS), looks at an alternative and perhaps underutilised funding sourc... more >
The digital revolution for healthcare is now!

20/03/2019The digital revolution for healthcare is now!

Richard Corbridge, chief digital & information officer at Leeds Teaching Hospitals NHS Trust, focuses on the practices his trust has put in p... more >

interviews

How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

24/10/2018How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

A dedicated national social care service could be a potential solution to surging demand burdening acute health providers over the winter months,... more >
RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

24/10/2018RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

The president of the Royal College of Physicians (RCP) has told NHE that the college’s new headquarters based in Liverpool will become a hu... more >
Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s far from being all that matters. Duncan Selbie, chief executive of Pu... more >
Cutting through the fake news

22/11/2017Cutting through the fake news

In an era of so-called ‘fake news’ growing alongside a renewed focus on reducing stigma around mental health, Paul Farmer, chief exec... more >

health service focus

View all News