04.09.13
Devon launches NHS 111 after delays
NHS 111 goes live in Devon today, after significant problems across the country.
The new non-emergency helpline was originally planned to go live on April 1, then June 18, but was delayed until September. NHS 111 replaces NHS Direct, but has been plagued with poor performance, leaving calls unanswered and inappropriate referrals.
The service in Devon will be run by the South Western Ambulance Service FT, which has operated the line for neighbouring Dorset since February. In the past month NHS 111 in Dorset has met the national target of answering 95% of calls within 60 seconds.
Dr Simon Scott-Hayward, GP clinical lead for Devon’s NHS 111 service, said: “NHS 111 can help patients to navigate their way through the myriad of NHS services that are out there. It is easy and free to access and will point patients to the best place to meet their urgent health needs.
“We have been careful in our planning and preparation for the Devon service and during testing the Department of Health praised SWASFT for their recruitment and training processes.
“They intend to use their approach as a model of best practice across the country. We are confident that our service will be amongst the very best in the country.
Dr Andy Smith, medical director for SWASFT, said: “We have been running the service in Dorset for nearly six months and will be bringing that experience and expertise to the Devon service. We have a local base in Exeter with local staff and all the local knowledge that comes from managing our successful ambulance service in the county too”.
Tell us what you think – have your say below, or email us directly at [email protected]