Health Service Focus

Introducing intelligent care navigation

Established in 2006, iPLATO’s solutions have proven to improve patient access to healthcare and early diagnosis, enabling powerful health promotion and support for citizens living with long-term conditions.

iPLATO Healthcare has been awarded a contract by the Small Business Research Initiative for Healthcare (SBRI Healthcare) to develop and trial ‘Intelligent Care Navigation’, to improve access to care for patients and help the NHS manage demand for primary care services. The trial will include a small number of practices and take place from June to August.

In partnership with GP practices, this new approach will provide patients with personalised, localised and quality-assured information to help some of them receive appropriate care faster than waiting for their scheduled GP appointment. Research suggests that only one in three people visiting a GP practice should be seen by a doctor and half of patients currently being seen by GPs could be seen by another member of the clinical team. Today, around 7,700 GP practices are managing a staggering 372 million appointments according to NHS England figures. Switching some of these GP appointments to appropriate interventions by other healthcare professionals can save the NHS millions.

Available exclusively to patients who book their appointment on myGP™, the trial service will capture patient reasons for booking an appointment and, where relevant and safe, signpost them to suitable alternatives to traditional face-to-face consultations with a GP. Safety is paramount to the service. Therefore, it will only be available to patients of participating GP practices who will approve any alternatives presented to the patient. Alternative services could include local pharmacies, alternate clinicians within the practice, locally commissioned services, digital health solutions and support services.

SBRI awarded the investment to digital health specialist iPLATO based on its successful launch of the revolutionary new smartphone app, myGP™ last year. The iPLATO platform now has 15 million NHS patients connected spanning over 1,650 GP practices across the UK, helping to speed up access to care and uptake of national screening programmes for patients, loved ones and their carers.

This intuitive approach to intelligent care navigation will not only reduce the need and pressure on GP appointments but will also help patients gain better access to instant medical care and advice, while helping GPs to run their practices more efficiently. The beauty of this service is that it helps patients to stay within this NHS environment whilst receiving the care they need, strengthens the patient/GP relationship and enables users to access unparalleled care 24/7.

Initially, the plan is to run a six-month development and trial programme using this smarter approach, with a view to extending the service to other practices during Phase 2 of the programme.

Tobias Alpsten, CEO of iPLATO, commented: “We are all incredibly excited about the investment from SBRI, allowing us to introduce a smarter and seamless process to care navigation. Transforming access to primary care offers obvious advantages to patients and their carers, but it also benefits commissioners and tax payers by reducing pressure on the healthcare system.

“We believe an intuitive and robust approach to empowering the patient through quality information and alternative pathways can make a real difference in improving access to healthcare, ensuring patients are seen promptly by the most appropriate healthcare professional as well as supporting those living with long-term health conditions.”

For more information, visit: www.iPLATO.net.