10.06.15
CCGs moving the goalposts
Source: Jeanette Coull
I agree that this is something that needs to happen and quickly as it feels like provider services are being held to account for non-achievement of contracts and KPIs, with the CCGs continually moving the goalposts.
The CCGs should be working with the provider services to ensure quality services for patients, not attempting to find ways to penalise the provider services by attempting to demand KPIs that are unattainable for services.
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