22.03.11
Care home ordered to improve
A nursing home where people developed pressure sores has been told it is “not meeting” quality and safety standards.
The Care Quality Commission has ordered GT Care Services Ltd to improve standards at Hillscourt Nursing Home, Exeter.
Inspectors visited the home unannounced in response to concerns raised through the local council’s safeguarding procedures.
The inspectors report found that standards were not met for the care and welfare of people who use services, the management of medicines, record keeping and nutritional needs.
Bernadette Hanney, acting Regional Director of CQC in the South West, said
inspectors would continue to monitor the home closely.
She said: “By law, providers of certain adult social care and health care services have a responsibility to make sure they are meeting essential standards of quality and safety. These are the standards everyone should be able to expect when they receive care.
“At Hillscourt people were not always experiencing care that is planned and delivered in a safe and effective way. Care planning does not encourage the prevention, early detection and treatment of health or welfare issues and some people are not supported to have their nutrition and hydration needs met in a way that is safe.
“These are serious matters of concern. We have told the provider where they need to improve and our inspectors will follow up to ensure those improvements are made. If we find that the service does not make progress, then we will consider further action.”
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