Hull University Teaching Hospitals' Portering Team

Hull Portering Team Wins National NHS Award After Revolutionising Patient Transfers With Cutting-Edge Model

In a resounding victory, Hull University Teaching Hospitals’ Portering Team has emerged triumphant as the crowned champions of Team of the Year at the National MyPorter Awards.

Their extraordinary dedication and innovative initiatives have not only transformed patient care but have set an extraordinary standard of excellence in the healthcare landscape.

Phil Shelley, Senior Operational Manager at NHS England said at the event: “Today has been a privilege and an honour to meet colleagues from across the country, hear their personal stories and experiences, and be able to present the awards and recognition that they truly deserve. Our Portering Teams and Individuals are integral to the success of a patient journey throughout the varying healthcare sites, a massive thank you for everything that they do”. 

Taking place in central London, the National MyPorter Awards saw seven awards presented to the finalists from across the country and beyond, who made the NHS England judges shortlist. Our local Trust beat of over 300+ entries and showed just why they deserved to take home the award.

At the heart of their triumph lies the groundbreaking 'Ready to Go' patient transfer preparation model, aptly dubbed "MINTED." This ingenious framework, meticulously crafted through collaboration with nursing teams and hospital departments, has revolutionised the handover process, ensuring seamless transitions and elevating the patient experience to unprecedented heights.

Underpinning their success are the core tenets of the 'MINTED' model: from ensuring medication readiness to completing dignity checks, each element is meticulously orchestrated to perfection, leaving no room for error. The result? A marked reduction in patient handover delays, freeing up invaluable resources and enhancing overall operational efficiency.

But their impact transcends mere statistics. With a relentless commitment to urgent care, the team has responded to over 660 cardiac arrest calls and 113 helipad transfers, demonstrating unwavering resolve in the face of adversity. Their heroic efforts extend even further, as they fearlessly tackled a fire at Hull Royal Infirmary, averting a potential catastrophe and safeguarding lives in the process.

Practice Development Matron, Victoria Needler said, “The HUTH Portering team have been instrumental in improving patient and staff experience by developing a structured system to support the transfer of patients around the trust. When patients have all of their notes, belongings and medications with them it makes moving around the hospital a better and safer experience. It helps to save nursing and pharmacy time by reducing duplicate ordering of medications and can help to improve safety as patients are able to get their medications on time.”

Their commitment to environmental sustainability sets them apart as trailblazers in their field. Spearheading initiatives to reduce Nitrous oxide usage and mitigate gas leakage, the team has made significant strides towards achieving carbon neutrality by 2030, leaving an indelible mark on the future of healthcare.

So here's to our local heroes, the Portering Team at Hull University Teaching Hospitals –shining as a beacon of excellence, their unwavering dedication and ingenuity paving the way for a brighter, more sustainable future. As they bask in the glory of their well-deserved victory, their legacy of compassion, innovation, and excellence will continue to inspire generations to come.

Full list of winners:

MyPorter Porter of The Year, sponsored by ISS:

Kabiru Ogundipe – London North West University Healthcare NHS Trust

Newcomer of The Year, sponsored by Wheelshare:

Steven Baughan – Somerset NHS Foundation Trust

Leadership of The Year:

Andrew O’Donnell – Mersey and West Lancashire Teaching Hospitals NHS Trust

Outstanding Contribution to Patient Experience, sponsored by GV Healthcare:

Gordon To – University Hospitals Dorset NHS Foundation Trust

Portering Team of The Year:

Hull University Teaching Hospitals NHS Trust

Dennis Southern Lifetime Achievement:

Paul Green – Northumbria Healthcare NHS Foundation Trust

MyPorter International Porter of The Year:

Donna Murphy – Jersey General Hospital

NHE March/April 2024

NHE March/April 2024

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