man on ladder changing lightbulb

NHS Property Services launch new portal for non-urgent FM jobs

A new online portal named 'Connect' has been launched by NHS Property Services (NHSPS) to make customer interaction easier. 

The portal can be used to report and log non-urgent facility management issues where a job reference number is then provided within minutes. 

Customers can track the status and progress of their job online, eliminating the need for long email threads and time-consuming phone calls.  

The Connect portal will also feature a customer service centre which will review any queries or complaints logged.  

David Smithson-Rudd, Head of Customer Engagement at NHSPS, said: "In the past we have received feedback from our customers asking for a more straightforward way of communicating with NHSPS, so I am delighted that we are launching the Connect portal.  

“With Connect, customers will have greater ease when logging FM jobs, raising queries and logging complaints and we have involved customers throughout the design and testing process to ensure the portal meets their needs. 

“We look forward to customers experiencing the benefits that Connect will bring them." 

Registration of customers began this week and will take a phased approach through until April to ensure a smoother process. 

Customers are set to receive an email once it is their turn to create an account. 

The system will eventually look to introduce further features including compliance reporting on FM services, occupancy reporting and financial information and documents.  

NHSPS have outlined the main benefits to the new portal including instant and more personalised responses, better updates and higher quality services. 

NHE March/April 2024

NHE March/April 2024

A window into the past, present and future of healthcare leadership.

- Steve Gulati, University of Birmingham 

More articles...

View all
Online Conference


2024 Online Conferences

In partnership with our community of health sector leaders responsible for delivering the UK's health strategy across the NHS and the wider health sector, we’ve devised a collaborative calendar of conferences and events for industry leaders to listen, learn and collaborate through engaging and immersive conversation. 

All our conferences are CPD accredited, which means you can gain points to advance your career by attending our online conferences. Also, the contents are available on demand so you can re-watch at your convenience.

National Health Executive Podcast

Ep 42. Leadership in the NHS

In episode 42 of the National Health Executive podcast we were joined by Steve Gulati who is an associate professor at the University of Birmingham as well as director of healthcare leadership at the university’s Health Services Management Centre.