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NHS Property Services launch new portal for non-urgent FM jobs

A new online portal named 'Connect' has been launched by NHS Property Services (NHSPS) to make customer interaction easier. 

The portal can be used to report and log non-urgent facility management issues where a job reference number is then provided within minutes. 

Customers can track the status and progress of their job online, eliminating the need for long email threads and time-consuming phone calls.  

The Connect portal will also feature a customer service centre which will review any queries or complaints logged.  

David Smithson-Rudd, Head of Customer Engagement at NHSPS, said: "In the past we have received feedback from our customers asking for a more straightforward way of communicating with NHSPS, so I am delighted that we are launching the Connect portal.  

“With Connect, customers will have greater ease when logging FM jobs, raising queries and logging complaints and we have involved customers throughout the design and testing process to ensure the portal meets their needs. 

“We look forward to customers experiencing the benefits that Connect will bring them." 

Registration of customers began this week and will take a phased approach through until April to ensure a smoother process. 

Customers are set to receive an email once it is their turn to create an account. 

The system will eventually look to introduce further features including compliance reporting on FM services, occupancy reporting and financial information and documents.  

NHSPS have outlined the main benefits to the new portal including instant and more personalised responses, better updates and higher quality services. 

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