latest health care news

18.10.13

15 minute home care visits ‘not fair’

Home care visits should be subject to tougher checks, care minister Norman Lamb has warned. Speaking at the National Children and Adult Services conference, he said that visits of just 15 minutes were damaging to both staff and patients. 

From next April, the CQC is proposing to look at whether home care visits are long enough to respond to people’s needs, whether this care is delivered with compassion, how many staff are on zero hours contracts and the level of staff turnover. 

Too many workers are being paid less than minimum wage to make sure people get basic levels of support in a very short space of time. 

Lamb said: “The current approach to home care is not fair on those who need support, it’s not fair on care workers and it is stripping away the human element of caring. 

“Fifteen minutes is not enough time to help people who are older or who have a disability to do everyday things like wash, dress and get out of bed. Some do not even get the chance to have a conversation with their home care worker, who may be the only person they see that day. 

“These tougher checks would ask specific questions about the amount of time allocated for visits and whether staff are suitably supported to do this. This is particularly important because these are services delivered in private, behind closed doors. I want to build a fairer society, and that means providing better care in care homes, and in people’s own homes.” 

Dr Peter Carter, chief executive & general secretary of the RCN said: “It’s right that the Government is looking into this issue – delivering quality care for people with complex needs takes time, and patients need reassurance that they have been properly assessed at each visit. 

“In order for staff to produce the right quality of care, they need to be given adequate time so that they don’t feel like they are being rushed or overloaded with work. We also need to ensure more generally that staff are given time and support to develop their skills. 

“What’s also important is that those who commission services place as much importance on the time and quality they allocate to care as they do the cost.” 

Tell us what you think – have your say below, or email us directly at opinion@nationalhealthexecutive.com

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

featured articles

View all News

last word

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad, president of the Association of the British Pharmaceutical Industry (ABPI), sits down with National Health Executive as part of our Last Word Q&A series. Would you talk us throu more > more last word articles >

health service focus

View all News

comment

NHS England dementia director prescribes rugby for mental health and dementia patients

23/09/2019NHS England dementia director prescribes rugby for mental health and dementia patients

Reason to celebrate as NHS says watching rugby can be good for your mental ... more >
Peter Kyle MP: It’s time to say thank you this Public Service Day

21/06/2019Peter Kyle MP: It’s time to say thank you this Public Service Day

Taking time to say thank you is one of the hidden pillars of a society. Bei... more >

interviews

Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

24/10/2019Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

Today, speaking at the Royal College of General Practitioners (RCGP) annual... more >

the scalpel's daily blog

NHS at 72: Managing mental health services going forward

03/07/2020NHS at 72: Managing mental health services going forward

Sean Duggan, Chief Executive of the Mental Health Network Let’s take this opportunity to reflect on the amazing achievements of our health system over the past few ... more >
read more blog posts from 'the scalpel' >

editor's comment

26/06/2020Adapting and Innovating

Matt Roberts, National Health Executive Editorial Lead. NHE May/June 2020 Edition We’ve been through so much as a health sector and a society in recent months with coronavirus and nothing can take away from the loss and difficulties that we’ve faced but it vital we also don’t disregard the amazing efforts we’ve witnessed. Staff have gone above and beyond, whole hospitals and trusts have flexed virtually at will to meet demand and pressures and we’ve... read more >