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14.11.18

Camden GP practice placed into special measures following CQC inspection

A GP practice in Camden has been rated as inadequate and placed into special measures by the CQC.

An inspection in August rated Dr Phillip Matthewman’s practice, in Prince of Wales Road, as inadequate for being safe, effective and well-led, but was rated as good for being caring and responsive.

The health inspectorate found that the systems in place at the practice did not ensure that patient care was delivered in a safe manner, and that no suitable system was in place for the safe management of medicines. Additionally, there was no effective management, monitoring, and recording of emergency equipment and medicines.

There was no assurance for the CQC that staff at the practice had completed the appropriate of training required for safeguarding children, and there was nothing in place for incident reporting.

The CQC did note that patients were treated with compassion, kindness, dignity and respect; that most patients’ needs and preferences were met; and that the practice had an easy-to-use appointment system.

However, following inadequate improvements in outcomes for patients with long-term conditions, in particular diabetes, and findings that non-clinical staff were not trained in— or even had an understanding of sepsis— the CQC set out a number of recommendations.

The practice must now put in place systems and processes that guarantee good governance and deliver good standards of care, review staff training for the care and treatment of children, and review how it deals with and accesses information in regards to sharp injuries in the event of a sharp injury.

Professor Ursula Gallagher, CQC deputy chief inspector of GP practices, said: “Whilst acknowledging that the patients of the practice report experiencing care that is responsive to their needs, it is concerning that Dr Philip Matthewman’s practice has been assessed as inadequate in some key areas that relate to safe and effective care.

“In order to support the practice we are placing it into special measures. This will be kept under review and if needed could be escalated to urgent enforcement action. These measures will give people who use the service the reassurance that the care they get should improve.”

 

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