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04.07.19

Croydon Health Services wins Best Patient Safety Initiative in A&E award

Croydon Health Services Trust took home the Best Patient Safety Initiative in A&E award at the HSJ Patient Safety Awards on Tuesday night.

The HSJ Patient Safety Awards, which took place in Manchester, explored themes across shortlisted projects including innovation and technology, patient-centricity and collaboration.

Croydon Health Service’s winning submission highlighted their use of innovative real-time analytics software to co-ordinate the department and reduce the time taken for critical imaging diagnostics.

Croydon Health, who recently opened their new Emergency Department, implemented a clinical workflow optimisation system last year and within just three months, found that the time to complete imaging in A&E had reduced considerably for high-priority cases, completing the process in as little as 38 minutes, which once used to take up to 2.5hrs.

The software identifies steps in the workflow to pinpoint where delays happen, in real-time, and provides an ETA on expected results. The priority-based system has since been adopted within site management and will be utilised on the wards.

HSJ bureau chief for quality and patient safety Shaun Lintern commented: “Each of the winners exemplify the best of the NHS: working to improve the safety of their services and to deliver higher quality of care to their patients.

"It was a privilege to celebrate with the winners and I hope other organisations and teams can learn from their example as we raise the bar on safety.”

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