17.01.18
Former environment boss becomes CQC chief operating officer
Kirsty Shaw has been announced as the CQC’s new chief operating officer (COO), joining from the government’s environmental body Nature England.
Shaw will leave her current role as director of transactional services at Nature England – which focuses on the protection of flora and fauna across the country.
Previously, she worked as director of service delivery at the Animal Plant Health Agency and head of standards and commercial support at the Food Standards Agency.
Following the announcement, Sir David Behan, outgoing chief executive of the CQC, said: “Kirsty joins CQC with immense experience of leading cultural and operational transformation across a number of bodies.
“The role of COO is vital for CQC as we continue to improve our efficiency and effectiveness while ensuring we remain focused on improving people’s experience of health and social care services in England.
“Working with my executive team, Kirsty will establish and deliver the organisation’s strategic priorities and take decisions on matters relating to the efficiency, development, performance and maturity of the organisation.”
Shaw said she was delighted to be taking on the role from 1 March of this year, adding: “I look forward to working with colleagues at CQC to act as a catalyst for improvement within the organisation and to ensure the needs of people who use services are reflected across its internal processes.”
She is expected to work alongside the chief inspector of hospitals Prof Ted Baker, chief inspector of adult social care Andrea Sutcliffe, and chief inspector of general practice Professor Steve Field, as well as Dr Malte Gerhold, the CQC’s executive director of strategy and intelligence.
As COO, Shaw will provide leadership across CQC’s corporate and customer-facing functions, which include human resources, legal services, governance, commercial services and the National Customer Service Centre.
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