latest health care news

20.04.16

Mental health training videos for 111 call handlers piloted

A new mental health training package for NHS 111 call handlers is being tested with three pilot NHS providers.

The ‘Focus on Mental Health’ module was developed by NHS Arden & Greater East Midlands (GEM) Commissioning Support Unit (CSU) and is being tested with IC24, Yorkshire Ambulance Service and Herts Urgent Care and is due to be introduced across all providers by summer 2016.

The module features video interviews with mental health patients and NHS 111 call handlers and covers issues including building a rapport with callers, showing empathy and handling callers who are at risk of self-harm or suicidal thoughts, and is designed to allow call handlers to pick and choose chapters when they have the time.

Jeff O’Connell, National 111 design manager at NHS England, said: “NHS 111 call handlers receive calls from people with mental health problems on a daily basis, which often involve a complex range of issues such as physical, emotional, family and social difficulties.

“We wanted to offer an engaging e-learning resource to staff to enhance existing training, so that they are have the specific skills to deal with calls in the most sensitive and effective way. We’ve enjoyed working with the Arden & GEM team and have had very positive feedback on the resource so far.”

Last year health minister Ben Gummer warned of “extremely worrying” staff shortages and lack of medical knowledge among NHS 111 workers.

The provision for mental health patients in the NHS as a whole was also extensively criticised in a recent Mental Health Taskforce

The latest edition of NHE features an interview with Paul Farmer, chair of the taskforce and chief executive of Mind, about the expected reforms in mental health.

Last year NHE also interviewed John Parkes, managing director of NHS Arden GEM CSU.

(Image c. David Cheskin from PA Wire/ Press Association Images)

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

featured articles

View all News

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now beyond more > more last word articles >

health service focus

View all News

comment

Celebrating 75 years of healthcare

14/02/2018Celebrating 75 years of healthcare

Julian Amey, chief executive of the Institute of Healthcare Engineering &am... more >
The HSIB approach to maternity investigations

14/02/2018The HSIB approach to maternity investigations

Jane Rintoul, director of strategy and policy and programme director for ma... more >

interviews

Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s... more >
681 149x260 NHE Subscribe button

the scalpel's daily blog

Trusts recognise the value of the GIRFT programme – but it must remain ‘quality first’

09/02/2018Trusts recognise the value of the GIRFT programme – but it must remain ‘quality first’

Cassandra Cameron, policy advisor at NHS Providers, says trusts must be given constructive support – without fear of failure – in order for the Getting It Right Fi... more >
read more blog posts from 'the scalpel' >

healthcare events

events calendar

back

February 2018

forward
mon tue wed thu fri sat sun
29 30 31 1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 1 2 3 4
5 6 7 8 9 10 11

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital exemplars who were revealed at the same show 12 months earlier.  Jeremy Hunt also stated that by the end of 2018 – the 70th birthday... read more >