latest health care news

22.11.13

NHS Alliance forms partnership with iWantGreatCare

NHS Alliance members will be able to access the data capture and analysis service provided by iWantGreatCare for the next five years under the terms of a new partnership.

The company allows patients to rate and review doctors, hospitals and GP practices, and also provides the Friends and Family test.

The NHS Alliance said the service is “market-leading”, and will include:

• Online questions to collect patient experience;

• Web pages for all GPs and general practices;

• Unique practice manager online control programme to monitor feedback in real time;

• Monthly practice reports providing an overview of feedback;

• Promotional materials to encourage the engagement of patients; and,

• A guarantee to cover all aspects of the upcoming Friends and Family Test, being introduced into primary care in December 2014.

NHS Alliance chief executive Rick Stern said: “Our partnership with iWantGreatCare provides our members with the means to be fully prepared when the Friends and Family Test is mandated next year, and will mean they don’t have to find the money to roll it out.”

Dr Neil Bacon, founder of iWantGreatCare, said the service already captures patient feedback for a quarter of NHS hospitals.

Tell us what you think – have your say below or email opinion@nationalhealthexecutive.com

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02/10/2014 12:00 - 03/10/2014 16:00

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RCGP Annual Conference

02/10/2014 - 04/10/2014

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RCN Joint Representatives Conference

02/10/2014 12:00 - 03/10/2014 16:00

Applications are invited from RCN accredited representatives to attend the second 2014 UK Joint Representatives’ conference at the Glasgow Marriott Hotel on 2&3 October.

RCGP Annual Conference

02/10/2014 - 04/10/2014

The 2014 Annual Conference will take place at the ACC, Liverpool, 2-4 October 2014. The theme is 'Futureproof: resilience in practice', how can we or how are we working towards strong, resilient general practice for the future, providing the best possible practice and outcomes for patients?

4

RCGP Annual Conference

02/10/2014 - 04/10/2014

The 2014 Annual Conference will take place at the ACC, Liverpool, 2-4 October 2014. The theme is 'Futureproof: resilience in practice', how can we or how are we working towards strong, resilient general practice for the future, providing the best possible practice and outcomes for patients?

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editor's comment

28/09/2014You can’t please everyone

Healthier Together – the service reconfiguration plan for Greater Manchester – is not unique. We’ve heard many of the same concerns before when it comes to change in the NHS. Suspicion and distrust from some quarters; cries of ‘why not just invest more everywhere?’ from others; picking apart the process of the consultation from yet others, trying to find a loophole or technicality that invalidates the whole programme. Some don’t like the way the... read more >