latest health care news

22.11.13

NHS Alliance forms partnership with iWantGreatCare

NHS Alliance members will be able to access the data capture and analysis service provided by iWantGreatCare for the next five years under the terms of a new partnership.

The company allows patients to rate and review doctors, hospitals and GP practices, and also provides the Friends and Family test.

The NHS Alliance said the service is “market-leading”, and will include:

• Online questions to collect patient experience;

• Web pages for all GPs and general practices;

• Unique practice manager online control programme to monitor feedback in real time;

• Monthly practice reports providing an overview of feedback;

• Promotional materials to encourage the engagement of patients; and,

• A guarantee to cover all aspects of the upcoming Friends and Family Test, being introduced into primary care in December 2014.

NHS Alliance chief executive Rick Stern said: “Our partnership with iWantGreatCare provides our members with the means to be fully prepared when the Friends and Family Test is mandated next year, and will mean they don’t have to find the money to roll it out.”

Dr Neil Bacon, founder of iWantGreatCare, said the service already captures patient feedback for a quarter of NHS hospitals.

Tell us what you think – have your say below or email opinion@nationalhealthexecutive.com

Comments

There are no comments. Why not be the first?

Add your comment

Please enter the code shown in the image into the box below
(note: this is case sensitive)



Can't read this one? Try another

national health executive tv

more videos >

featured articles

View all News

last word

Think before you speak: How to involve the public effectively when reconfiguring NHS services

Think before you speak: How to involve the public effectively when reconfiguring NHS services

The NHS is facing a tumultuous time as rising demand and a squeeze on public funding require hospitals and other providers to do more with less. At the same time, post-Francis and Keogh, there is a hu more > more last word articles >

health service focus

View all News

comment

Connecting Care for Children: bridging the gap in North West London

01/08/2014Connecting Care for Children: bridging the gap in North West London

John Deverill, director of Integrating Care, discusses the CC4C initiative. ... more >
Widening scope to tackle antimicrobial resistance

01/08/2014Widening scope to tackle antimicrobial resistance

In June the public selected antibiotic resistance to be the focus of the Long... more >

interviews

Telehealth: the ‘quiet storm’

01/08/2014Telehealth: the ‘quiet storm’

David Morgan is a consultant otolaryngologist and clinical director of ENT Se... more >
681 149x260 NHE Subscribe button

the scalpel's daily blog

Distance learning for NHS improvement

28/08/2014Distance learning for NHS improvement

We are always interested to hear new ideas about how services can be improved across the NHS. So, it was quite interesting that Monitor has come out and said it is looking at ... more >
read more blog posts from 'the scalpel' >

healthcare events

International Digital Health and Care Congress Improving health through the use of technology

10 Sep 2014 __:__

What is the future for health and social care? Find out at this three-...

read more >

Making better decisions on public health spending: Getting to grips with value for money

18 Sep 2014 __:__

One-day conference at The King’s Fund! With local authority publ...

read more >

Realising the potential of primary care: the role of general practice

25 Sep 2014 09:00

This conference is aimed at general practices, and those working in communi...

read more >
view all events

events calendar

back

August 2014

forward
mon tue wed thu fri sat sun
28 29 30 31 1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
1 2 3 4 5 6 7

editor's comment

01/08/2014Don’t shoot the messenger

There’s no doubt that we need both cultural and organisational changes to achieve the improvements that we all want to see in complaints handling in the NHS, and in its treatment of (and encouragement for) whistleblowers. The current system is fragmented and complex, with potentially valuable lessons from complaints often going un-learnt, and a defensive attitude still prevailing too often. Patients and families will obviously welcome simplifications and improvements to the... read more >