latest health care news

10.05.19

Special measures care centre jumps to ‘Good’ CQC rating

An urgent care centre in east London has jumped two CQC ratings and risen from ‘Inadequate’ to ‘Good’ after major action was taken to “turn the service around.”

King George’s Emergency Urgent Care Centre (EUCC) in Ilford was placed in special measures nine months ago and received two warning notices from the CQC, but the latest inspection found that the centre had made major improvements to patient care, protocols and its layout.

Inspectors found that action had been taken to deliver “high-quality and person-centred care,” improving how the service assesses and monitors patients, and making appropriate clinical equipment available.

Several management changes at King George’s EUCC, which is run by the Partnership of East London Co-operatives, have followed since the August inspection report, including the appointment of a new chief executive, director of nursing, medical director, and lead doctor for urgent care.

At the previous inspection, privacy and confidentiality concerns were highlighted due to the service’s poor physical layout, but the provider’s landlord had successfully completed building improvement works making the service more conductive to maintaining patients’ privacy.

Another previous concern was the failure to safely assess, monitor and manage risks to patients, but new protocols have been introduced and training provided to support how clinicians ‘streamed’ patients.

Inspectors reported a strong focus on continuing learning and improvements at all levels of the organisation, and rated the urgent care centre as ‘Good’ overall.

Head of inspection for primary medical services in London, Anthony Hall, said: “I am always pleased to see improvements in the care patients receive. It is particularly pleasing when a service that was previously rated inadequate jumps to a rating of ‘Good.’

“Everybody involved in the hard work that made this happen at King George’s Emergency Urgent Care Centre deserves praise for turning the service around.”

The CQC however did issue a list of further improvements needed at the EUCC, including additional improvements to the physical layout and for the provider to monitor how long patients wait in queues.

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

featured articles

View all News

last word

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad, president of the Association of the British Pharmaceutical Industry (ABPI), sits down with National Health Executive as part of our Last Word Q&A series. Would you talk us throu more > more last word articles >

health service focus

View all News

comment

NHS England dementia director prescribes rugby for mental health and dementia patients

23/09/2019NHS England dementia director prescribes rugby for mental health and dementia patients

Reason to celebrate as NHS says watching rugby can be good for your mental ... more >
Peter Kyle MP: It’s time to say thank you this Public Service Day

21/06/2019Peter Kyle MP: It’s time to say thank you this Public Service Day

Taking time to say thank you is one of the hidden pillars of a society. Bei... more >

interviews

Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

24/10/2019Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

Today, speaking at the Royal College of General Practitioners (RCGP) annual... more >

the scalpel's daily blog

NHS at 72: Managing mental health services going forward

03/07/2020NHS at 72: Managing mental health services going forward

Sean Duggan, Chief Executive of the Mental Health Network Let’s take this opportunity to reflect on the amazing achievements of our health system over the past few ... more >
read more blog posts from 'the scalpel' >