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24.10.18

Two Croydon practices in special measures after disappointing CQC inspections

Two Croydon practices have been rated ‘inadequate’ following CQC inspections.

A GP practice and a health centre in Croydon have both been placed in or remain in special measures by the inspectorate.

Denmark Road Surgery was found to have areas where care of patients was below average, with no effective system to learn after things went wrong.

The CQC was “concerned” to find insufficient leadership of some areas, particularly over safety and staff management, and rated the GP surgery as ‘inadequate’ for being safe, effective and well-led and as ‘requires improvement’ for being caring and responsive.

The second practice, Edridge Road Community Health Centre was placed in special measures in February but, despite some improvements, the practice was still rated as ‘inadequate.’

The CQC said the health centre still needed to improve the care of patients with long-term conditions, improve the uptake of child immunisations and cervical screenings, and undertake learning disability health checks.

Professor Ursula Gallagher, the deputy chief inspector, Primary Medical Services, said: “I am disappointed that despite a period of special measures, Edridge Road Community Health Centre is still rated Inadequate.

“Insufficient improvements have been made during that period.”

The inspector said that if the practice fails to deliver enough improvement in the future then “we can move to close the service” by adopting a proposal to cancel the provider’s registration.

Denmark Road Surgery will also be kept under review, and another inspection will be carried out within six months to measure its improvement in response to being placed in special measures.

Both Croydon practices will now respond to the issues reported by the CQC and ensure care and treatment of the service users are provided in a safe way and meets the needs of patients.

Croydon Health Services NHS Trust appointed a new interim chief executive, Matthew Kershaw, last month.

The former East Kent CEO will aim to take the trust “on the next chapter of its improvement duty.”

 Image credit - Moussa81

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