Health Service Focus

21.10.19

Access to 24-7 confidential advice and support for all NHS doctors and dentists

Health Secretary Matt Hancock has announced today more than 180,000 doctors and dentists can get confidential advice and support either over the phone or in person. For instance, if they’ve faced a stressful incident at work or feel they are struggling with their mental health.

Support is available to staff 24/7 through a dedicated phoneline and a crisis text service available throughout the night. Currently the service is crewed by 200 experts who have received specialized training to understand the specific circumstances of clinical life.

The service has already been piloted, with 88% saying the service had a positive impact on their wellbeing and 85% saying it had a positive impact on their ability to work or train.

Doctors and dentists can email or phone the service, when they contact the service, they receive a link to the app where they can book appointments with a clinician of their choosing. After being assessed, the patient can continue to be seen by their lead clinician who can provide them support while they’re off work, prescribe appropriate medication and/or follow up as appropriate.

Mr Hancock has said following the announcement: “Our incredible NHS would be nothing without our outstanding, devoted staff.

“Many of them face incredibly challenging, and often distressing, situations on a daily basis and we owe it to staff to provide the mental and physical health support they need to deliver consistently high-quality care for patients.

“There is a lot of work taking place across the country to improve the offer to staff and dedicated support to all doctors and dentists in the country is a key part of this.

“I’m determined to provide those who care for us the full backing they deserve and open doors to specialist services to turn to whenever they need help.”

Dr Clare Gerada, medical director of NHS Practitioner Health, added: “I am immensely pleased and proud that the work we have done over the last decade has demonstrated the value of a service like NHS Practitioner Health.

“This means that any doctor or dentist in England can access free, confidential NHS mental health support and treatment and get the help they need.

“No doctor or dentist need shy away from seeking help.”

 

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

latest healthcare news

DAPA-HF trial lead researcher in webinar on pioneering findings

08/07/2020DAPA-HF trial lead researcher in webinar on pioneering findings

A “highly respected” professor whose research is expected to have a significant impact on future diabetes treatments will discuss his... more >
HEE to invest £10m to expand the NHS & care workforce

08/07/2020HEE to invest £10m to expand the NHS & care workforce

Health Education England (HEE) has announced it will invest £10m in funding to help support the growth of the clinical workforce, with the ... more >
RCGP calls for less arduous regulation, more trust in GPs

08/07/2020RCGP calls for less arduous regulation, more trust in GPs

A new report published by the Royal College of GPs calls for a permanent reduction in bureaucracy and red tape in the post-coronavirus period, al... more >

editor's comment

26/06/2020Adapting and Innovating

Matt Roberts, National Health Executive Editorial Lead. NHE May/June 2020 Edition We’ve been through so much as a health sector and a society in recent months with coronavirus and nothing can take away from the loss and difficulties that we’ve faced but it vital we also don’t disregard the amazing efforts we’v... read more >

last word

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad, president of the Association of the British Pharmaceutical Industry (ABPI), sits down with National Health Executive as part of our Last Word Q&A series. Would you talk us th... more > more last word articles >

the scalpel's daily blog

NHS at 72: Managing mental health services going forward

03/07/2020NHS at 72: Managing mental health services going forward

Sean Duggan, Chief Executive of the Mental Health Network Let’s take this opportunity to reflect on the amazing achievements of our health system over the past few months. But as we recognise the best of the NHS and its response to the Covid-19 crisis we must not forget that for mental health the peak has yet to come. Covid-19 has placed enormous pressure on the entire health and care system. Despite the very real hardships f... more >
read more blog posts from 'the scalpel' >

comment

NHS England dementia director prescribes rugby for mental health and dementia patients

23/09/2019NHS England dementia director prescribes rugby for mental health and dementia patients

Reason to celebrate as NHS says watching rugby can be good for your mental health and wellbeing. As the best rugby players in the world repr... more >
Peter Kyle MP: It’s time to say thank you this Public Service Day

21/06/2019Peter Kyle MP: It’s time to say thank you this Public Service Day

Taking time to say thank you is one of the hidden pillars of a society. Being on the receiving end of some “thanks” can make communit... more >
Nurses named as least-appreciated public sector workers

13/06/2019Nurses named as least-appreciated public sector workers

Nurses have been named as the most under-appreciated public sector professionals as new research reveals how shockingly under-vauled our NHS, edu... more >
Creating the Cardigan integrated care centre

10/06/2019Creating the Cardigan integrated care centre

Peter Skitt, county director and commissioner for Ceredigion Hywel Dda University Health Board, looks ahead to the new integrated care centre bei... more >
Helpforce to launch training programmes for NHS volunteers

10/06/2019Helpforce to launch training programmes for NHS volunteers

Kay Fawcett OBE, clinical advisor and education lead at Helpforce, and Lynn Twinn, talent development consultant, outline the new national traini... more >

interviews

Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

24/10/2019Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

Today, speaking at the Royal College of General Practitioners (RCGP) annual conference, Matt Hancock highlighted what he believes to be the three... more >
NHS dreams come true for Teesside domestic

17/09/2019NHS dreams come true for Teesside domestic

Over 20 years ago, a Teesside hospital cleaner put down her mop and took steps towards her midwifery dreams. Lisa Payne has been delivering ... more >
How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

24/10/2018How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

A dedicated national social care service could be a potential solution to surging demand burdening acute health providers over the winter months,... more >
RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

24/10/2018RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

The president of the Royal College of Physicians (RCP) has told NHE that the college’s new headquarters based in Liverpool will become a hu... more >
Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s far from being all that matters. Duncan Selbie, chief executive of Pu... more >