Health Service Focus

27.06.17

Introducing intelligent care navigation

Established in 2006, iPLATO’s solutions have proven to improve patient access to healthcare and early diagnosis, enabling powerful health promotion and support for citizens living with long-term conditions.

iPLATO Healthcare has been awarded a contract by the Small Business Research Initiative for Healthcare (SBRI Healthcare) to develop and trial ‘Intelligent Care Navigation’, to improve access to care for patients and help the NHS manage demand for primary care services. The trial will include a small number of practices and take place from June to August.

In partnership with GP practices, this new approach will provide patients with personalised, localised and quality-assured information to help some of them receive appropriate care faster than waiting for their scheduled GP appointment. Research suggests that only one in three people visiting a GP practice should be seen by a doctor and half of patients currently being seen by GPs could be seen by another member of the clinical team. Today, around 7,700 GP practices are managing a staggering 372 million appointments according to NHS England figures. Switching some of these GP appointments to appropriate interventions by other healthcare professionals can save the NHS millions.

Available exclusively to patients who book their appointment on myGP™, the trial service will capture patient reasons for booking an appointment and, where relevant and safe, signpost them to suitable alternatives to traditional face-to-face consultations with a GP. Safety is paramount to the service. Therefore, it will only be available to patients of participating GP practices who will approve any alternatives presented to the patient. Alternative services could include local pharmacies, alternate clinicians within the practice, locally commissioned services, digital health solutions and support services.

SBRI awarded the investment to digital health specialist iPLATO based on its successful launch of the revolutionary new smartphone app, myGP™ last year. The iPLATO platform now has 15 million NHS patients connected spanning over 1,650 GP practices across the UK, helping to speed up access to care and uptake of national screening programmes for patients, loved ones and their carers.

This intuitive approach to intelligent care navigation will not only reduce the need and pressure on GP appointments but will also help patients gain better access to instant medical care and advice, while helping GPs to run their practices more efficiently. The beauty of this service is that it helps patients to stay within this NHS environment whilst receiving the care they need, strengthens the patient/GP relationship and enables users to access unparalleled care 24/7.

Initially, the plan is to run a six-month development and trial programme using this smarter approach, with a view to extending the service to other practices during Phase 2 of the programme.

Tobias Alpsten, CEO of iPLATO, commented: “We are all incredibly excited about the investment from SBRI, allowing us to introduce a smarter and seamless process to care navigation. Transforming access to primary care offers obvious advantages to patients and their carers, but it also benefits commissioners and tax payers by reducing pressure on the healthcare system.

“We believe an intuitive and robust approach to empowering the patient through quality information and alternative pathways can make a real difference in improving access to healthcare, ensuring patients are seen promptly by the most appropriate healthcare professional as well as supporting those living with long-term health conditions.”

iPLATO logo

For more information, visit: www.iPLATO.net

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

latest healthcare news

Councillors fear identity crisis following CCG merger

22/06/2018Councillors fear identity crisis following CCG merger

Members of one of Kent’s leading councils have voiced their concerns against an upcoming merger between CCGs in the area. Cllr Wendy P... more >
Top NHS England boss to leave the organisation

22/06/2018Top NHS England boss to leave the organisation

NHS England’s chief financial officer will leave the post after 11 years. Paul Baumann CBE, who joined NHS London in 2007, and took up... more >
Most urgent primary care services ‘good’ or ‘outstanding’

22/06/2018Most urgent primary care services ‘good’ or ‘outstanding’

Over eight in 10 primary care services are providing good care, despite mounting work force and commissioning pressures, the CQC has said. A... more >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital e... read more >

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now bey... more > more last word articles >
681 149x260 NHE Subscribe button

the scalpel's daily blog

The impact of NICE on cardiovascular disease prevention

06/06/2018The impact of NICE on cardiovascular disease prevention

Professor Gillian Leng, deputy chief executive and director Health and Social Care at NICE, looks into what can be done to decrease cardiovascular disease nationally and how to prevent missed opportunities in the future. Cardiovascular disease (CVD) accounts for just over a quarter of deaths and affects around 7 million people in the UK. Risk factors for CVD include smoking, obesity, mental illness, physical inactivity, and long-term fa... more >
read more blog posts from 'the scalpel' >

comment

Getting more out of our medicines

20/06/2018Getting more out of our medicines

Paul Chrisp, programme director of medicines and technologies at NICE, describes how the organisation is re-purposing drugs in order to improve p... more >
Under attack

20/06/2018Under attack

One attack against an NHS worker is one too many. But unfortunately, the trend in recent years has been alarmingly upwards, with no part of the N... more >
Lessons from WannaCry

20/06/2018Lessons from WannaCry

Sir Geoffrey Clifton-Brown, a member of the Public Accounts Committee, warns that the UK Government must take seriously the threat of a more soph... more >
A hostile environment

20/06/2018A hostile environment

Dr Terry John, chair of the BMA’s international committee, gives his thoughts on the government’s visa and immigration policy and its... more >
The Memorandum of Understanding: Privacy at risk

20/06/2018The Memorandum of Understanding: Privacy at risk

The Memorandum of Understanding (MoU) between the Home Office and NHS Digital meant that patient data and confidentiality was being put at risk a... more >

interviews

Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s far from being all that matters. Duncan Selbie, chief executive of Pu... more >
Cutting through the fake news

22/11/2017Cutting through the fake news

In an era of so-called ‘fake news’ growing alongside a renewed focus on reducing stigma around mental health, Paul Farmer, chief exec... more >
Tackling infection prevention locally

04/10/2017Tackling infection prevention locally

Dr Emma Burnett, a lecturer and researcher in infection prevention at the University of Dundee’s School of Nursing and Midwifery and a boar... more >
Scan4Safety: benefits across the whole supply chain

02/10/2017Scan4Safety: benefits across the whole supply chain

NHE interviews Gillian Fox, head of eProcurement (Scan4Safety) programme at NHS Supply Chain. How has the Scan4Safety initiative evolved sin... more >
Simon Stevens: A hunger for innovation

25/09/2017Simon Stevens: A hunger for innovation

Simon Stevens, chief executive of NHS England, knows that the health service is already a world leader when it comes to medical advances – ... more >