Inspection and Regulation

04.07.19

UH Bristol receives best overall hospital experience score

University Hospitals Bristol NHS Foundation Trust has received the best overall hospital experience score of all general acute trusts in the national patient survey.

Every year, the Care Quality Commission (CQC), the official regulator of hospitals throughout England, carries out the National Adult Inpatient Survey. The survey asks patients a range of questions about their experiences in hospital. Results from the 2018 national inpatient survey were recently released.

In the 2018 survey, UH Bristol received the highest overall hospital experience score of all general acute trusts nationally. This is the second time in the last three surveys that UH Bristol has achieved this top ranking.

THE FULL CQC RESULTS FOR UH BRISTOL CAN BE VIEWED HERE

Furthermore, UH Bristol performed better than the national average on 14 survey questions, including on topics such as how staff members worked as a team, being offered enough emotional support, being treated with respect and dignity, and having confidence and trust in staff.

Carolyn Mills, chief nurse at UH Bristol said: “Our results from the 2018 CQC Inpatient Survey are testament to the hard work and dedication of all of the staff at UH Bristol.

"From those on the front line such as doctors, nurses and porters, to those working behind the scenes such as lab technicians, healthcare scientists, and pharmacists. Everyone’s role is vital to ensuring that our patients have the best experience they can.

READ MORE: Scan4Safety: What’s next for acute trusts?

"We all work very hard to provide a caring and excellent service to the communities we serve, and we’re proud that these efforts are reflected in the positive results of this survey. That being said, we know there is always more we can do, and we will continue to do all we can to offer the best possible service to all of our patients”.

The survey involved 144 NHS acute trusts in England, and received responses from 76,668 patients nationally. A total of 63 questions were asked in the survey, which covered a wide range of patients’ experiences including being in the emergency department, being on inpatient wards, their interaction with doctors and nurses, their care and treatment, and their overall experience of the services they received.

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