Mental Health

09.05.17

Almost two-thirds of mental health trusts see ‘quality of care’ complaints rise

Almost two-thirds (60%) of England’s mental health trusts recorded a higher number of complaints in 2015-16, compared to five years ago, a freedom of information (FoI) investigation by NHE can reveal.

NHE asked mental health trusts how many complaints related to ‘quality of care’ they had received every year between 2011 and 2016, with 38 of 55 trusts in England responding to the FoI.

Of the respondents, 23 recorded more complaints last year than in 2011-12. Nine trusts had complaints go down in 2015-16 compared to five years previously, and six trusts were unable to give figures for 2011-12.

When the complaints were added together, the total number rose year-on-year from 4,413 in 2011-12 up to 6,703 in 2015-16.

The FoI revealed a postcode lottery in the amount of complaint rises varying across the country. In the south west, for instance, 87% of trusts had complaints go up in five years, compared to in London and the south east, where 75% of trusts complaints increased.

The only area which saw most trusts decrease the number of complaints was the Midlands, where only 40% of trusts had complaints rise over five years.

Figures should be a ‘wake-up call’ for NHS

Danielle Hamm, associate director for campaigns and policy at charity Rethink Mental Illness, said that the findings highlight “historic underfunding” in mental health which have left services struggling to get by.

“The impact of this is reflected in the experiences of people living with mental illness who continue to come up against barriers to accessing the quality of care they need and deserve,” she told NHE.

“The positive commitments to improve mental health services across the NHS are loud and clear. But these figures should be a wakeup call that there is currently a mismatch between rhetoric and reality.”

The promised changes and investment urgently need to filter down to ensure that people’s expectations match the type of care and support that they receive, concluded Hamm.

NHE’s findings come during mental health awareness week in the UK, which started on Monday 8 May.

A longer article on the FoI and mental health complaints will appear in NHE’s May/June edition, out at the end of the month.

(Top image c. alexskopje)

Comments

Concerned Of Tameside   10/05/2017 at 12:59

Absolutely... Personal experience of Mental Health Pennine Trust, ,burying concerns raised and excluding family. #CQC revisit hood winked May 2017.

Rachelle Schlachter   11/05/2017 at 13:51

The current high profiling of Mental Health is great - however as the article emphasizes this is not being followed through with funding and initiatives and recruiting trained staff on the ground level

Add your comment

 

national health executive tv

more videos >

latest healthcare news

Rebuilding trust after Bawa-Garba

21/08/2019Rebuilding trust after Bawa-Garba

In the wake of a review into gross negligence manslaughter and culpable homicide laws, Charlie Massey, chief executive of the General Medical Cou... more >
Government invests £3.3m in children and young people’s mental health

20/08/2019Government invests £3.3m in children and young people’s mental health

Local investment totalling £3.3m is set to be spent to expand 23 local projects aimed at helping prevent mental illness in children and you... more >
RCGP welcomes Government childhood vaccination strategy

19/08/2019RCGP welcomes Government childhood vaccination strategy

Following the launch of the Government’s childhood vaccination strategy, aimed at tackling falling rates of vaccination among children and ... more >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital exemplars who were revealed at the same show 12 months earlier.  Jeremy Hunt also stated th... read more >

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now bey... more > more last word articles >

the scalpel's daily blog

Urology nurses are leading the way in adoption of prostate cancer biopsy technique

11/07/2019Urology nurses are leading the way in adoption of prostate cancer biopsy technique

Jonah Rusere, Advanced Nurse Practitioner for South East London Accountable Cancer Network, outlines an opportunity for urology nurses to make a difference to prostate cancer pathways. What is TRexit and why is it great news for prostate cancer patients all over the country? Let me explain. TRexit is the name given to a national... more >
read more blog posts from 'the scalpel' >

comment

Peter Kyle MP: It’s time to say thank you this Public Service Day

21/06/2019Peter Kyle MP: It’s time to say thank you this Public Service Day

Taking time to say thank you is one of the hidden pillars of a society. Being on the receiving end of some “thanks” can make communit... more >
Nurses named as least-appreciated public sector workers

13/06/2019Nurses named as least-appreciated public sector workers

Nurses have been named as the most under-appreciated public sector professionals as new research reveals how shockingly under-vauled our NHS, edu... more >
Helpforce to launch training programmes for NHS volunteers

10/06/2019Helpforce to launch training programmes for NHS volunteers

Kay Fawcett OBE, clinical advisor and education lead at Helpforce, and Lynn Twinn, talent development consultant, outline the new national traini... more >
Creating the Cardigan integrated care centre

10/06/2019Creating the Cardigan integrated care centre

Peter Skitt, county director and commissioner for Ceredigion Hywel Dda University Health Board, looks ahead to the new integrated care centre bei... more >

interviews

How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

24/10/2018How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

A dedicated national social care service could be a potential solution to surging demand burdening acute health providers over the winter months,... more >
RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

24/10/2018RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

The president of the Royal College of Physicians (RCP) has told NHE that the college’s new headquarters based in Liverpool will become a hu... more >
Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s far from being all that matters. Duncan Selbie, chief executive of Pu... more >
Cutting through the fake news

22/11/2017Cutting through the fake news

In an era of so-called ‘fake news’ growing alongside a renewed focus on reducing stigma around mental health, Paul Farmer, chief exec... more >
Tackling infection prevention locally

04/10/2017Tackling infection prevention locally

Dr Emma Burnett, a lecturer and researcher in infection prevention at the University of Dundee’s School of Nursing and Midwifery and a boar... more >

health service focus

View all News