NHS IT, Records and Data

02.04.20

NHS technology sees 38% surge in usage during coronavirus outbreak

New research carried out into the use of NHS technology (such as apps and websites) demonstrated a 38% increase in usage among respondents due to the ongoing coronavirus outbreak.

Some of the biggest NHS technology increases were seen in the NHS website, NHS App and NHS Pathways, among other services.

As one of the biggest health-related websites in the world, typically attracting monthly viewing figures of around 30 million visits, the NHS website saw its traffic double in March 2020 to a record 61.3 million visits, with more than 3.4 million hits coming on a single day – and two-thirds of those landing on the Covid-19 content page.

Similarly the NHS App, which supporters patients in tasks from ordering repeat prescriptions to booking and cancelling GP appointments, saw a 111% increase in the number of registrations for the month of March 2020, when compared with the figures for February.

Repeat prescription requests made using the app also increased significantly during the month, as well as patient record views.

Significant increases were seen across NHS Pathways, the NHS 111 online service, NHS login and the Electronic Prescribing Service (EPS) too, while Microsoft Teams was recently made available to NHS organisations free of charge for a limited period of time, facilitating hundreds of thousands of online message, chats and calls.

Ben Davison, Executive Director for Product Development at NHS Digital, said: “These are unprecedented times and with social distancing now the norm for everyone we’re really starting to see digital technologies come to the fore, not just in the NHS but in all walks of life.

“Good technology is making it possible for doctors, nurses and other health professionals to continue to deliver care remotely where possible and freeing up time for those patients who need face-to-face care. It’s keeping people well whilst they are isolated with good information and advice and the ability to manage things like prescriptions remotely.

“We’re fully prepared for the numbers using NHS tech to continue increasing in the coming days and weeks, as the general public continue to play a key role in helping to ease the burden on our fantastic frontline services.”

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

latest healthcare news

NHS England and NHS Confed launch health inequalities research centre

02/06/2020NHS England and NHS Confed launch health inequalities research centre

NHS England and NHS Confederation have launched a new expert research centre set to investigate the impact of race and ethnicity on people’... more >
Mental health community projects to receive £5m additional funding

02/06/2020Mental health community projects to receive £5m additional funding

Community projects around the country supporting people with their mental health during the current coronavirus outbreak are set to receive ... more >
RCGP: GP workforce crisis still prevalent during pandemic

01/06/2020RCGP: GP workforce crisis still prevalent during pandemic

Following the release of the latest NHS Digital Workforce Statistics data, which showed another annual fall in the figures for full-time equivale... more >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital exemplars who were revealed at the same show 12 months earlier.  Jeremy Hunt also stated th... read more >

last word

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad: ‘We all have a role to play in getting innovations quicker’

Haseeb Ahmad, president of the Association of the British Pharmaceutical Industry (ABPI), sits down with National Health Executive as part of our Last Word Q&A series. Would you talk us th... more > more last word articles >

the scalpel's daily blog

Pre-diabetes: a hidden healthcare problem

26/05/2020Pre-diabetes: a hidden healthcare problem

Dr Russell Muirhead, Clinical Director of Living Well, Taking Control A third of adults in England have pre-diabetes, according to research published in The BMJ. The study also found that, over eight years, the number of people diagnosed with pre-diabetes tripled. By 2025, it is estimated that five million people will have diabetes in the U... more >
read more blog posts from 'the scalpel' >

comment

NHS England dementia director prescribes rugby for mental health and dementia patients

23/09/2019NHS England dementia director prescribes rugby for mental health and dementia patients

Reason to celebrate as NHS says watching rugby can be good for your mental health and wellbeing. As the best rugby players in the world repr... more >
Peter Kyle MP: It’s time to say thank you this Public Service Day

21/06/2019Peter Kyle MP: It’s time to say thank you this Public Service Day

Taking time to say thank you is one of the hidden pillars of a society. Being on the receiving end of some “thanks” can make communit... more >
Nurses named as least-appreciated public sector workers

13/06/2019Nurses named as least-appreciated public sector workers

Nurses have been named as the most under-appreciated public sector professionals as new research reveals how shockingly under-vauled our NHS, edu... more >
Creating the Cardigan integrated care centre

10/06/2019Creating the Cardigan integrated care centre

Peter Skitt, county director and commissioner for Ceredigion Hywel Dda University Health Board, looks ahead to the new integrated care centre bei... more >

interviews

Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

24/10/2019Matt Hancock says GP recruitment is on the rise to support ‘bedrock of the NHS’

Today, speaking at the Royal College of General Practitioners (RCGP) annual conference, Matt Hancock highlighted what he believes to be the three... more >
NHS dreams come true for Teesside domestic

17/09/2019NHS dreams come true for Teesside domestic

Over 20 years ago, a Teesside hospital cleaner put down her mop and took steps towards her midwifery dreams. Lisa Payne has been delivering ... more >
How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

24/10/2018How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

A dedicated national social care service could be a potential solution to surging demand burdening acute health providers over the winter months,... more >
RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

24/10/2018RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

The president of the Royal College of Physicians (RCP) has told NHE that the college’s new headquarters based in Liverpool will become a hu... more >

health service focus

View all News