Comment

11.04.18

Innovation means putting people first

Source: NHE March/April 2018

Chief information officers need to act as carers for innovation in order to help build a digitally literate workforce, writes James Freed, CIO at Health Education England (HEE).

As CIO for HEE, I recognise the pressure of being seen as an expert in all things digital. There’s sometimes an assumption that you know your organisation so well that you can predict what its business model should look like and the technology it needs to succeed.

CIOs have a big role to play within organisations; it often puts pressure on them to have all the answers. But I’ve come to believe that it’s not just down to us to find the solution to our organisation’s digital problems: I think the answers can and have often been found by those working across the entire business. 

We need to recognise that CIOs don’t have all the answers. Instead, it needs to be an open dialogue with the people delivering change and those who it affects. We need to try and create a trusting culture whilst developing people’s skills, knowledge, attitudes and behaviour, allowing organisations to solve problems together.

HEE is already leading on a programme of work which reflects this collaborative approach to digital working. Building a digital-ready workforce aims to bring people together in a culture that recognises the need to innovate and the role of digital in that innovation.

Our aim is to support everyone in the NHS to be comfortable with digital technology so that they can contribute to this transformation and, as professionals, deliver quicker, easier, safer care at the highest level of quality.

The NHS Digital Academy is making waves in helping the workforce become digitally ready. It’s the first-ever nationally-funded programme of world-class training, offering specialist IT and development support to 300 senior clinicians and health managers over 12 months. The aim of this work is to help create and shape a new generation of CIOs who can drive this digital transformation across the entire NHS.

Even with these tools and programmes of work, we still recognise we need to work with our professionals, such as nurses and doctors, to identify exactly what type of support they need to become experts in their digital field. Their needs will drive the work we do with our leaders and digital champions to make sure all barriers to learning are removed, and that our services can be provided in the right way.

I believe it’s our own staff who can be leaders for digital transformation; they are the professionals who work day to day with technology and data.

I attended the HIMSS Digital Leaders conference where a presentation included statistics around those who come up with ideas, consistent across all industries. The presentation highlighted that 60% of ideas come, unsurprisingly, from the people who undertake our business activities on a day-to-day basis. They come face-to-face with patients and service users, they know where our processes have issues, and they come up with the ideas on how to improve them. I believe that CIOs have a valuable role in opening the door for these ideas to be tested and where a good case study exists and needs to be adopted.

A CIO has the ability to consider the digital readiness of their organisation’s staff and how a move towards being digitally literate can be delivered. I think we need to act as carers for innovation. We need to give our businesses the capability, culture, language and tools to discuss improvement which can help achieve change. HEE’s Building a Digital Ready Workforce programme is already making big steps towards achieving this goal.

 

FOR MORE INFORMATION
W: www.hee.nhs.uk/our-work/building-digital-ready-workforce 

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

latest healthcare news

Lack of progress around growing waiting list could fuel surge in negligence claims against the NHS

22/03/2019Lack of progress around growing waiting list could fuel surge in negligence claims against the NHS

A rise in negligence claims against the NHS has been predicted by the government’s spending watchdog as it warns that “insufficient p... more >
Department of Health announces day surgery shake-up in Northern Ireland

22/03/2019Department of Health announces day surgery shake-up in Northern Ireland

The Department of Health (DoH) has announced “radical plans” to shake up day surgery across Northern Ireland. Thousands of routi... more >
‘Impossible’ for healthcare trust to remain open with 280 jobs set to go

22/03/2019‘Impossible’ for healthcare trust to remain open with 280 jobs set to go

A 150-year-old private health trust has announced it will have to close, with all services and 280 staff expected to be lost. All Hallows He... more >
681 149x260 NHE Subscribe button

the scalpel's daily blog

Personal Health Budgets: empowering individuals

20/03/2019Personal Health Budgets: empowering individuals

Jon Baker, PHBChoices director at NHS Shared Business Services (NHS SBS) believes that the extension of Personal Health Budgets (PHBs) is a great opportunity for clinical commissioning groups (CCG) to expand and improve care provision – provided that the right infrastructure is in place. The personalisation agenda is transforming our NHS as we continue to migrate from a one-size-fits-all model of care towards care provision that i... more >
read more blog posts from 'the scalpel' >

interviews

How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

24/10/2018How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

A dedicated national social care service could be a potential solution to surging demand burdening acute health providers over the winter months,... more >
RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

24/10/2018RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

The president of the Royal College of Physicians (RCP) has told NHE that the college’s new headquarters based in Liverpool will become a hu... more >
Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s far from being all that matters. Duncan Selbie, chief executive of Pu... more >
Cutting through the fake news

22/11/2017Cutting through the fake news

In an era of so-called ‘fake news’ growing alongside a renewed focus on reducing stigma around mental health, Paul Farmer, chief exec... more >

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now bey... more > more last word articles >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital e... read more >

health service focus

Aesop Institute 2019: for health and arts professionals

20/03/2019Aesop Institute 2019: for health and arts professionals

Aesop Institute 2019 is a continuing professi... more >
Old lock, new key? Sizing up the NHS Long-Term Plan

18/03/2019Old lock, new key? Sizing up the NHS Long-Term Plan

Tom McCarthy, managing partner at Niche, size... more >