Workforce and Training

09.04.19

Hospital issued with two warning notices after CQC finds ‘deep-seated cultural issues’

The CQC has issued two warning notices and demanded improvements at Cygnet Hospital, Godden Green, after a number of “deep-seated cultural issues” and incidents regarding the welfare of young patients.

Inspectors have issued the two urgent warnings requiring the hospital in Sevenoaks in Kent to improve its oversight systems and its delivery of safe care and treatment, and the hospital has also agreed to reduced its service until improvements have been made.

The CQC made the urgent unannounced inspection at the service to follow up on concerns raised by staff and external stakeholders about the number and severity of incidents affecting the health and young people on the wards.

The CQC’s head of hospital inspection Pauline Carpenter said she was “concerned at some of the deep-seated issues we have found over a number of inspections of Cygnet Hospital.”

The hospital has been criticised over its care standards in recent years and was put under ‘enhanced surveillance’ by inspectors after a previous visit “because of the nature of our concerns,” which has now been followed up by two new warning notices.

The last inspection found that some senior and ward managers did not have the skills and knowledge to perform their roles, and staff described a culture that did not value staff or encourage them to speak up.

Inspectors found the hospital was not entirely clean, with “food trodden in the main corridors” and dirty marks on the furniture and walls throughout the wards.

Other issues included a lack of therapeutic activity and engagement between staff and young people, inappropriate communication between the hospital and external agencies and incidents which required a safeguarding referral were not always a true and accurate reflection of the incident.

There had also been no permanent manager on the Littleoaks ward for several months, which staff said had impacted the quality of care and staffing levels.

Carpenter said: “Following this new inspection, we have issued two warning notices. The provider has brought in managers from other services to focus on improving quality and safety and agreed to reduce the number of available beds until they have made the required improvements.

“In the past the hospital had been under enhanced surveillance by our inspectors, alongside a range of other stakeholders, because of the nature of our concerns. During that time there had been a number of improvements, but the problems have resurfaced.”

She added that the CQC will continue to work NHS England, the local CCG, provider and council to deliver improvements, and will consider further action if no progress is made.

Just last week the CQC took enforcement action at a home care provider in North Tyneside and cancelled its registration after a damning inspection following a tip-off from police.  

Comments

There are no comments. Why not be the first?

Add your comment

 

national health executive tv

more videos >

latest healthcare news

Private mental health group The Priory fined £300,000 over death of 14-year-old girl

17/04/2019Private mental health group The Priory fined £300,000 over death of 14-year-old girl

Private mental health group The Priory healthcare group has been fined £300,000 for breaching health and safety laws following the death of... more >
Routine breech scans could lower mother and baby mortality rates and save NHS money, researchers say

17/04/2019Routine breech scans could lower mother and baby mortality rates and save NHS money, researchers say

Scanning mothers-to-be late in their pregnancy could prevent 15,000 unexpected breech births, 4,000 emergency C-sections, and the deaths of up to... more >
City council rejoins ICS after reforms agreed in privatisation and accountability row

17/04/2019City council rejoins ICS after reforms agreed in privatisation and accountability row

Nottingham City Council is to rejoin its local NHS integrated care system (ICS) after significant reforms were made to the way the system runs in... more >

editor's comment

25/09/2017A hotbed of innovation

This edition of NHE comes hot on the heels of this year’s NHS Expo which, once again, proved to be a huge success at Manchester Central. A number of announcements were made during the event, with the health secretary naming the second wave of NHS digital pioneers, or ‘fast followers’, which follow the initial global digital e... read more >

last word

Hard to be optimistic

Hard to be optimistic

Rachel Power, chief executive of the Patients Association, warns that we must be realistic about the very real effects of continued underfunding across the health service. It’s now bey... more > more last word articles >

the scalpel's daily blog

Our Health Heroes

16/04/2019Our Health Heroes

Dean Royles, strategic workforce advisor at Skills for Health and co-author of ‘An Introduction to Human Resource Management,’ discusses the upcoming Our Health Heroes Awards. There are many metaphors to describe staff working in healthcare. Junior doctors have been described as the ‘backbone’ of the NHS, nurses ar... more >
read more blog posts from 'the scalpel' >

comment

Turning blue lights green

11/04/2019Turning blue lights green

Polly Billington, director of UK100, a cities network that campaigns on environmental issues, argues that the NHS needs a national strategy for a... more >
Going back to school at Gloucestershire Hospitals NHS Foundation Trust

10/04/2019Going back to school at Gloucestershire Hospitals NHS Foundation Trust

Steve Hams, director of quality and chief nurse at Gloucestershire Hospitals NHS Foundation Trust (GHFT), demonstrates how cultural change has im... more >
How the new nursing associate role will break new ground

10/04/2019How the new nursing associate role will break new ground

Danny Mortimer, chief executive of NHS Employers, introduces us to the new nursing associate role, and how it’s set to complement the NHS L... more >
A smarter approach to tackling AMR

10/04/2019A smarter approach to tackling AMR

Antimicrobial resistance (AMR) is estimated to cause 700,000 deaths each year globally. This could rise to 10 million by 2050 if we do nothing. B... more >

interviews

How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

24/10/2018How can winter pressures be dealt with? Introduce a National Social Care Service, RCP president suggests

A dedicated national social care service could be a potential solution to surging demand burdening acute health providers over the winter months,... more >
RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

24/10/2018RCP president on new Liverpool college building: ‘This will be a hub for clinicians in the north’

The president of the Royal College of Physicians (RCP) has told NHE that the college’s new headquarters based in Liverpool will become a hu... more >
Duncan Selbie: A step on the journey to population health

24/01/2018Duncan Selbie: A step on the journey to population health

The NHS plays a part in the country’s wellness – but it’s far from being all that matters. Duncan Selbie, chief executive of Pu... more >
Cutting through the fake news

22/11/2017Cutting through the fake news

In an era of so-called ‘fake news’ growing alongside a renewed focus on reducing stigma around mental health, Paul Farmer, chief exec... more >

health service focus

View all News