Man

London Trust adopts new tech giving patients more appointment choice

Central London Community Healthcare NHS Trust (CLCHT) have become the first Trust in the entire country to roll out a technology that gives their patients the ability to choose when they attend their appointments.

The technology allows NHS patients to utilise “advanced scheduling” to change their appointments via an online portal. The platform integrates with the Trust’s patient administration system to provide patients with eight appointment times to choose from if they want to change and book a different time.

The launch follows a successful pilot across CLCHT’s non urgent podiatry services last November and will now be rolled out across even more services this summer, including musculoskeletal clinics this month.

Andrew Chronias, Chief Information Officer at CLCHT, said: “[The service] is an easy yet innovative way to improve the quality of care our patients receive. The new digital pathway gives patients control of their healthcare, allowing them to reschedule appointments for a time that suits them.

“At CLCHT we have a strong focus for digital technology to act as an enabler to improve our clinical systems. The platform reduces the time spent on admin tasks and answering calls, giving staff the ability to spend more time with other patients, supporting those with complex needs and to tackle the growing waiting lists. The impact [the service] has had so far is paving the way for CLCHT’s digital transformation across different services.”

The innovative new method is a convenient and fast way for patients to manage and oversee their appointments, ultimately circumventing the often-laborious task of phoning up and being put on hold.

By giving patients the ability to manger their own care pathways, health professionals empower their patients thus improving patient satisfaction.

Appointments slots also then open up to other patients, subsequently reducing the financial costs associated with missed appointments.

The platform also gives people instant access to healthcare letters, further reducing financial and environmental costs linked to mail.

If you want to know more about the latest digital innovations happening across the health sector, make sure you read our latest online magazine by clicking here.

NHE June-July 2022

NHE May/June 22

Is AI the Future?

The new edition of NHE’s e-magazine highlights the latest innovations making the NHS more environmentally friendly; the health sector’s digital transformation journey; the latest advancements in procurement, how to stay safe in the current climate, and more with articles from the likes of Dame Linda Pollard, Professor Sir Stephen Holgate, Brigadier Robin Simpson and many more.

Videos...

View all videos
National Health Executive Presents

National Health Executive Presents

NHE365 Virtual Events

NHE has created a full calendar of events to address the most important issues that influence the delivery of healthcare services. Over 365 days you'll have the opportunity to hear from a range of highly motivating, informative and inspirational speakers. These speakers will equip you with the knowledge and unique insight to enable you to overcome the challenges that you face.

Finger on the Pulse

Ep 14. Health messaging is a science, Professor Craig Jackson

On Episode 14 of NHE's Finger on the Pulse podcast, we're joined by Professor Craig Jackson, Professor of Occupational Health Psychology
Birmingham City University to discuss the coronavirus pandemic, the health messaging around it and how those in power have missed a trick by overlooking the key role of psychology in informing the public of restrictions, measures and the ever-changing situation

More articles...

View all