Digital healthcare technology

Unlocking Efficiency: The Strategic Alliance between Cambridgeshire and Peterborough Integrated Care Board and e18 Innovation

Cambridgeshire and Peterborough Integrated Care Board (ICB) have embarked on a significant journey by collaborating with e18 Innovation to leverage Intelligent Automation (also referred to as Robotic Process Automation, or ‘RPA’). This partnership aims to revolutionise healthcare services across the region, emphasising the value of collaboration, knowledge sharing, and best practices, both regionally and nationally.

There are many repetitive, administrative processes used across the organisations within the region that require both clinical and non-clinical staff to repeatedly access, review and act on information presented. These processes often require the unnecessary duplication of data entry across multiple forms or systems and/ or paper-based outputs to facilitate the transfer of information from one system to another.

Automation has various applications across a significant number of Clinical and Corporate Services, and as such is capable of directly supporting the regional objectives to be financially sustainable and deliver against efficiency and productivity targets.

Automation technology supports system-wide interoperability, helping achieve the goal of sharing real-time data across organisations by connecting disparate systems.

Matt Douglas, the Director of Digital & Infrastructure for the ICB, expressed excitement about the partnership:

“We are truly excited about the collaboration with e18 Innovation. This partnership embodies our commitment to revolutionising healthcare across the ICS through automation and data-driven insights. Working with our GPs and providers across the ICS, we will help staff to work smarter and reduce errors, delivering a patient-centric healthcare ecosystem."

Automation is a key focus for the NHS where it promises to streamline processes, reduce errors, and enhance the overall patient experience. The partnership with e18 Innovation represents a pivotal moment for Cambridgeshire and Peterborough ICS as they seek to improve the efficiency and quality of healthcare services.

e18 Innovation is a market leading automation specialist and brings a wealth of experience in healthcare automation to this partnership, offering insights into the most suitable tools and solutions tailored to the NHS’s unique needs. Their commitment to transparency and accountability ensures a culture of continuous improvement.

Central to this partnership is the spirit of collaboration. Cambridgeshire and Peterborough ICB and e18 Innovation aim not only to implement technology but also to share best practices, knowledge, and expertise as part of their strategic and long-term partnership.

e18's national reach provides access to insights from successful automation projects across the country, fostering a culture of innovation in healthcare.

Keith Donovan, PMO - Cambridgeshire & Peterborough ICS – Regional Productivity Group, emphasised the role of e18 Innovation:  

"e18 has been an invaluable partner in shaping our regional strategy and planning for the ICS-wide automation programme. Their unwavering support and expertise have played a pivotal role in guiding us towards our automation goals.

In our journey so far, e18 has been instrumental in assisting us with technology selection, meticulously identifying the right tools and solutions that align with our ICS objectives. Through collaborative process workshops, they have facilitated the fine-tuning of our process pipelines, ensuring seamless integration with existing workflows and maximum efficiency gains.

Moreover, e18's robust approach has provided us with a structured framework to build out our capability in-house as we embark on the road to self-sufficiency. This framework not only supports compliance but also fosters transparency and accountability at every stage of the project.

As we embark on the first stage of this ICB engagement, our primary focus will be on enhancing back-office efficiencies and boosting productivity in primary care. With e18 by our side, armed with their automation expertise, process refinement, governance support, and a clear roadmap to success, we're poised for transformative change and positive outcomes in our ICS-wide automation journey."

The collaboration embodies a commitment to innovation, creating a promising future for patients and healthcare professionals alike.

Louise Wall – CEO e18 Innovation said: "We are thrilled to join forces with Cambridgeshire and Peterborough ICB in this exciting journey towards healthcare transformation. This partnership exemplifies our commitment to making a meaningful impact on healthcare delivery. Together, we aim to leverage the power of automation, sharing, and best practices to improve the lives of patients and healthcare professionals alike. Our goal is to create a healthcare ecosystem that is not only efficient but also deeply patient-centric."

To explore more about e18 Innovation's expertise, please visit their website at

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