How digitalisation in portering is enabling data-driven decisions

Leighton Hospital shares the success of their portering department documenting their journey to a new digital portering management system. The move to digitalisation enables data-driven decision making, resulting in increased portering productivity, efficiency and leading to high levels of patient care since the transformation.

Dawn Pyatt, Facilities Manager said “We are more reliable, we are more effective. We attend jobs quicker. If there’s any issues, we’re able to pause a job and go back later. We can give reassurances that we’re coming back later. What MyPorter has been able to show is the peaks and troughs throughout the day so what we have done is we recruited where we’ve seen big hikes with tasks which made the porters listened to. It’s helped them with their workload so that’s where it was concentrated on the most and that’s where we’ve seen the benefits the most.”

She continues to say “We’re able to give reliable data to the Trust, give them reassurance of what we’re doing. How the portering team are working. We’ve saved walking time for the porters so looking after their health and well-being. We’re able to deal with complaints quicker and resolve any issues. So all round, it’s been excellent.”

The new system has made it easier to identify need for demand and resource, allowing better planning throughout the day and focus on the porters’ well-being by ensuring to reduce any unnecessary walking time.

Kevin Morgan, Porter, said “It helped us achieve the goals, recordings and save any arguments that say that the porter hasn’t attended, or I phoned up. I’d recommend it hundred percent.”

Watch the full video to see Leighton Hospital’s journey to digitalisation.

If you’re interested in talking to a member of the Leighton Hospital about arranging a visit, please email [email protected]

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